Tom Schlesinger Email & Phone Number

Tom Schlesinger-Schlesinger Consulting. tomlschlesinger70@gmail.com 925-788-4605One of the major challenges every title company faces is understanding the behaviors that motivate people to shop at your store. More importantly is understanding the behaviors that will make them come back and refer you to others. The first step in this understanding is the realization that the process of closing the file is not the service. While the process is critical, and needs to be done correctly every time, it is not what motivates your customers to bring you business. Every company you compete against is doing the exact same process in closing their files. The process will not separate you from the competition. They can get that done at any title company. What is more important to the customer is how they are treated during the process. This is what the customer will define as service.This understanding is at the heart of creating a great customer experience.. My focus is working with organizations to help them understand the difference between processing a file and servicing the customer. I help your staff understand the importance of knowing what the customers really want, and the emotions that motivate them. A great deal of this training is based on the philosophies I have learned at the Disney Institute. They are universal and can be adapted by any company to help you grow your business.The benefit to your business is that this will help turn more first time customers into repeat customers.

Listed skills include Training, Employee Customer Care Training, Building Repeat Business, Disney Philosophies, and 20 others.