Transformation Director
Current
Feb 2023 - Present
AeroLeads people directory · profile
Tom Cunningham Email & Phone Number
Operations, Technology, Transformation Delivery
at
Empower Healthcare
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Operations, Technology, Transformation Delivery
Location
Melbourne, Victoria, Australia
Company size
Who is Tom Cunningham? Overview
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Quick answer
Tom Cunningham is listed as Operations, Technology, Transformation Delivery at Empower Healthcare, a company with 55 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Tom Cunningham.
Tom Cunningham previously worked as Transformation Director at Empower Healthcare and Business Process Director at Empower Healthcare. Tom Cunningham holds Digital Business Transformation Program from Massachusetts Institute Of Technology - Sloan School Of Management.
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Empower Healthcare
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Profile bio
About Tom Cunningham
Experienced outcomes focused transformation leader with a track record of delivering complex and sensitive change initiatives within Healthcare, Banking and Financial Services.
Listed skills include It Strategy, Transformations, Banking, Stakeholder Management, and 17 others.
Current workplace
Tom Cunningham's current company
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Empower Healthcare
17 roles
Tom Cunningham work experience
A career timeline built from the work history available for this profile.
Business Process Director
Mar 2021 - Feb 2023
Management Consultant
Excited to help scale operations to support the rapid growth of this innovative provider of Healthcare service as it expands to provide Home and Residential care services nationally across Australia.
Oct 2020 - Feb 2021
Program Director, Home Lending Experience
Led delivery of all Home Lending investment initiatives under a single multi year program to drive consistency across NAB’s Retail, Direct, Digital and Broker channels, to simplify and digitise the painful and complex application process, empower customers with self service capabilities, and close a significant number of weaknesses in operational controls..
Mar 2019 - Apr 2020
Program Manager, 100% Program
Led the turnaround and successful delivery of regulatory program to delivery a change in operating model for secured lending to Business and Private Banking customers. This entailed extensive changes to font line banker operations and the establishment of a 400 person Centre of Excellence for Credit Assessment and Fulfilment.
May 2018 - Apr 2019
Transformation Lead, Process Industrialisation
Supporting ANZ’s strategy to simplify and automate end to end customer journeys to enable digital transformation and improve customer experience. Responsible for program establishment and mobilisation of multiple squads using Lean, Human Centred Design, and Agile concepts and practices to redesign key customer banking processes, focusing initially on end.
Mar 2017 - Mar 2018
Portfolio Director, Business Process Management
Accountable for delivery of numerous sponsored transformation agenda initiatives, leveraging ANZ’s BPM platform, document management and automation tools. This involved establishing ongoing processes and collaborative multi-disciplinary project teams totally ~120 staff, plus delivery partners, using both agile and waterfall delivery practices. Annual spend.
Oct 2013 - Feb 2017
Executive Program Director, Operational Process Transformation
Led a multi-year ($120M) program to deliver substantial improvements and efficiencies in ANZ’s operational processes through re-engineering and standardisation. The program established new capabilities for Business Process Management (BPM) using Pega Systems, coupled with Filenet document management and automation through integration with core systems to.
Mar 2010 - Sep 2013
Scheme Transitions Manager (Interim)
Responsible for the planning and oversight of the outsourcing of a portfolio of defined benefit occupational pension schemes from the Scheme Trustee administrator, to PIC's scheme administration partner.
Jun 2009 - Feb 2010
Transformation Delivery Director
Led program teams delivering extensive and varied agenda of change projects for iPSL clients Barclays, HSBC & Lloyds Banking Group to enhance cheque and credit processing and reduce operational costs, including: delivery of strategic image archive solution, compliance with T246 faster payments, and core clearing infrastructure replacement. Also led client.
Jul 2005 - Apr 2009
Senior Project Manager
Successfully led the establishment of a new Liberata Operations capability to administer one million life and pension policies outsourced by UK life assurance company, involving the migration of data from Paxus to Liberata’s Amarta platform.
Feb 2004 - Jan 2005
Head Of Strategy & Planning, It Service Delivery, Barclays Wealth
Led the restructure of UK and Offshore IT Operations. Rationalised UK wide service desks from nine to four. Led liaison with third party to develop proposition to outsource desktop services.
Mar 2002 - Dec 2003
Program Manager
Multiple programs including:, Consolidation of regulated complaints functions, Restructuring and outsourcing of Barclays Life’s operations, Remediation of failing outbound Call Centre, Workflow and Imaging deployment.
May 1998 - Feb 2002
Head Of Project Management & Business Liaison
Established and led a team of project delivery professionals responsible for planning and delivering the technology, operational, and regulatory change agenda at Barclays Life.
Jan 1996 - Apr 1998
Senior Business Project Manager
Managed delivery of various new product launch, system function enrichment, and regulatory response initiatives for Pensions and Life Assurance at Barclays.
Feb 1994 - Jan 1996
Senior Business Analyst / User Testing Manager
Implementation and change roles at Barclays Wealth supporting establishment, development and management of stakeholder pensions, life assurance and investment propositions.
Mar 1990 - Feb 1994
Operations Administration Management
Barclays
Variety of team leader and administration positions in Barclays Financial Services Customer Operations and Service Centres directly supporting Barclays customers and front line staff.
Jul 1986 - Feb 1990
Team & coworkers
Colleagues at Empower Healthcare
Other employees you can reach at empowerhealthcare.com.au. View company contacts for 55 employees →
SM
Siew Mun Tan
Colleague at Empower HealthcareSouthern River, Western Australia, Australia, Australia
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FG
Frank Gemmiti
Colleague at Empower HealthcarePerth, Western Australia, Australia, Australia
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TM
Tanya Masanga
Colleague at Empower HealthcareEast Bunbury, Western Australia, Australia, Australia
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YS
Yousuf Syed Jp (Qual.)
Colleague at Empower HealthcareGreater Melbourne Area, Australia
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RO
Ryan Oxenford
Colleague at Empower HealthcareHawthorne, Queensland, Australia, Australia
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ST
Shalyn Tan
Colleague at Empower HealthcareGreater Melbourne Area, Australia
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MS
Mary Sellers
Colleague at Empower HealthcareParagould, Arkansas, United States, United States
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CS
Cristina Speranza
Colleague at Empower HealthcareLane Cove, New South Wales, Australia, Australia
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DY
Denis Yardin
Colleague at Empower HealthcareLangwarrin, Victoria, Australia, Australia
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MN
Michael Newbold
Colleague at Empower HealthcareCarlton, Victoria, Australia, Australia
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Siew Mun Tan
Colleague at Empower HealthcareSouthern River, Western Australia, Australia, Australia
View →
FG
Frank Gemmiti
Colleague at Empower HealthcarePerth, Western Australia, Australia, Australia
View →
TM
Tanya Masanga
Colleague at Empower HealthcareEast Bunbury, Western Australia, Australia, Australia
View →
YS
Yousuf Syed Jp (Qual.)
Colleague at Empower HealthcareGreater Melbourne Area, Australia
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RO
Ryan Oxenford
Colleague at Empower HealthcareHawthorne, Queensland, Australia, Australia
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ST
Shalyn Tan
Colleague at Empower HealthcareGreater Melbourne Area, Australia
View →
MS
Mary Sellers
Colleague at Empower HealthcareParagould, Arkansas, United States, United States
View →
CS
Cristina Speranza
Colleague at Empower HealthcareLane Cove, New South Wales, Australia, Australia
View →
DY
Denis Yardin
Colleague at Empower HealthcareLangwarrin, Victoria, Australia, Australia
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MN
Michael Newbold
Colleague at Empower HealthcareCarlton, Victoria, Australia, Australia
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2 education records
Tom Cunningham education
Digital Business Transformation Program
Mastering Communications Program
Colin James Method
FAQ
Frequently asked questions about Tom Cunningham
Quick answers generated from the profile data available on this page.
What company does Tom Cunningham work for?
Tom Cunningham works for Empower Healthcare.
What is Tom Cunningham's role at Empower Healthcare?
Tom Cunningham is listed as Operations, Technology, Transformation Delivery at Empower Healthcare.
Where is Tom Cunningham based?
Tom Cunningham is based in Melbourne, Victoria, Australia while working with Empower Healthcare.
What companies has Tom Cunningham worked for?
Tom Cunningham has worked for Empower Healthcare, Nab, National Australia Bank, Anz, and Pension Insurance Corporation.
Who are Tom Cunningham's colleagues at Empower Healthcare?
Tom Cunningham's colleagues at Empower Healthcare include Siew Mun Tan, Frank Gemmiti, Tanya Masanga, Yousuf Syed Jp (Qual.), and Ryan Oxenford.
How can I contact Tom Cunningham?
You can use AeroLeads to view verified contact signals for Tom Cunningham at Empower Healthcare, including work email, phone, and LinkedIn data when available.
What schools did Tom Cunningham attend?
Tom Cunningham holds Digital Business Transformation Program from Massachusetts Institute Of Technology - Sloan School Of Management.
What skills is Tom Cunningham known for?
Tom Cunningham is listed with skills including It Strategy, Transformations, Banking, Stakeholder Management, Requirements Analysis, Business Transformation, Pmo, and Solvency Ii.
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