Tom Serone Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

In my role with Brilliance's Customer Success team, I am responsible for the delivery of our enterprise SaaS solution DPX, a pricing and profitability tool for banks. I work with both business and technical stakeholders to onboard our clients onto our software and ensure the successful delivery of DPX for their front-line users.Achievements:- I have been the Onboarding Lead for the successful implementation of DPX at 3 Australian banks totalling ~5000 users (2 x Tier 1 banks, 1 x Tier 2 bank)

Sydney, New South Wales, Australia

• As an implementation partner of Workato, an enterprise integration and automation platform (iPaaS), I was Digital Experience Labs’ Workato product expert, responsible for having an in-depth technical understanding of the product and developing pre-sales solutions.• I developed a platform for a Sydney-based technology solution provider for the financial advice industry. I was responsible for providing technical advice and support for product development on MS Dynamics 365, including support for Javascript and HTML frontend development, C# code backend development, and REST API integrations working with Azure Web Apps.• I was technical lead for the development of a reporting tool for an ASX100 chemicals and fertilisers company. The tool was an application built on MS Power Apps that performed financial calculations with Power Automate and Power BI.• I was responsible for the development and deployment of a digital forms solution that digitised the customer experience for a New Zealand life insurance company. This project involved CSS and Javascript customisation on Power Apps portals, with backend Power Automate flows to automate the delivery process.• I implemented a document automation solution, integrated with Dynamics 365, for a New Zealand life insurance company.

Sydney, Australia

• I worked as a data analyst for a mining company in the ASX200. I was responsible for performing payroll analytics to assess the company’s compliance with employment legislation. • I developed a Power Apps portal for 500+ users across the Asia-Pacific region to upload and search for information in SharePoint about incubated assets that could enable innovation.• I developed a Power BI dashboard for a pursuit that was designed to assist an insurance company in the ASX200 with managing the no claims discounts applied to their policies.

Sydney, Australia

• I developed Business Intelligence solutions for clients, involving automated Power BI dashboards from data sourced from their legacy systems and prepared in SQL. These solutions informed stakeholders on the success of their marketing initiatives and guided decision making.• I created ad-hoc and monthly reports in Excel, PowerPoint and Power BI for the Managing Directors and clients that assessed outcomes of implemented solutions.• I was also responsible for monitoring and resolving errors in batch processing systems, providing product support and training for the company’s full product suite, and setting up automated SMS messages and emails.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Bachelor Of Commerce (Liberal Studies), Business Analytics, Business Information Systems, History, Distinction Average

Distinction Average (WAM 80.5)

Us Future Of Business Program

Exchange program hosted by the NYU Stern School of Business' Innovation Labs and Boston Consulting Group Digital Ventures. Studied.

New Colombo Plan Cultural Immersion Program

Cultural immersion program as part of the New Colombo Plan Scholarship Program.