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Thomas Shallon is listed as Director, Product Management at Genesys at Genesys, a company with 1 employees, based in Indianapolis, Indiana, United States. AeroLeads shows a matched LinkedIn profile for Thomas Shallon.
Thomas Shallon previously worked as Director of Product Management at Genesys and Global Solutions Architect at Genesys. Thomas Shallon studied at Purdue University.
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As a product professional focused in customer experience, I am constantly seeking efficiency in everything I do. I have a strong history of designing enterprise technical solutions, building teams of dedicated employees, and growing revenue generating opportunities on a market leading platform. Customer and globally focused, I lead with empathy and pragmatism.
Listed skills include Telecommunications, Voip, Sip, Professional Services, and 21 others.
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A career timeline built from the work history available for this profile.
Menlo Park, CA, US
Lead a team that is accountable for creating the vision and strategy for delivering products and services from Genesys premise and cloud offers. Drive the development, prioritization and execution of product roadmaps in collaboration with R&D and Cloud Operations teams. Collaborate with key stakeholders across the company, partner network, and customers.
Menlo Park, CA, US
Worked with Product Management and Development teams to guide product vision, license structures, and pricing models. Acted as primary technical point of contact across the company for product guidance. Interfaced with key enterprise customers in order to maintain technical relationships and drive effective use of the platform.Defined hardware and software.
Indianapolis, Indiana, US
Managed, coached, and developed a global team of 50+ Professional Services engineers and consultants responsible for premise and cloud based software implementations. Drove process improvement in order to increase engineer utilization. Worked directly with Support and Development teams to prioritize product bug fix and feature development. Engaged closely.
Indianapolis, Indiana, US
Lead technical project teams performing new software implementations for large strategic customers. Gathered requirements, provided best practices consultation, and divided workloads among team members in order to best utilize skill sets. Maintained ongoing relationships with key customers, ensuring their success on the platform.Relocated to Frankfurt.
Indianapolis, Indiana, US
Relocated to Irvine, California in order to open new regional office. Frequently traveled to customer sites for software/hardware troubleshooting and issue resolution, with a focus on critical situations for highly escalated customers. Performed implementations and training for new customers while defining processes and best practices for current releases.
Indianapolis, Indiana, US
Provided 2nd level telephone, email, and chat support to partners and direct customers. Updated internal and external documentation, worked with development on bug fixes and new feature requirements. Participated in continual service and process improvement initiatives.
2nd shift administrator for IT operations, including the key timing of start of printing. Responsible for the entire IT environment, including Microsoft and Apple servers and workstations, local AS/400 mainframe, Cisco networking stack, and computer-to-press equipment.Designed, sourced, and implemented the infrastructure necessary to support the business.
West Lafayette, IN, US
Troubleshooting for end users of servers/desktops over the phone, email, and in person. Assisted with large technology and process improvement project.
West Lafayette, IN, US
Hardware Technician for the Engineering Computer Network. Responsible for mainframe, server, and desktop hardware troubleshooting and repairs.
Served in many roles, including salesman and service technician. Traveled to customer sites for hardware/software/network installation and troubleshooting. Ran shipping and receiving, and assisted in inventory management.
Other employees you can reach at genesys.com. View company contacts for 1 employees →
Jeannine Perri
Colleague at Genesys
Roseland, New Jersey, United States, United States
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AN
Avudai Nayagam
Colleague at Genesys
Greater Chennai Area, India
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ST
Scott Tamborski
Colleague at Genesys
Chino Valley, Arizona, United States, United States
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KA
Kristine Anne Bagtas
Colleague at Genesys
Metro Manila, National Capital Region, Philippines, Philippines
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MD
Mathew Danish
Colleague at Genesys
Westminster, Colorado, United States, United States
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WF
Wilfredo Fernandez
Colleague at Genesys
Greater Madrid Metropolitan Area, Spain
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TR
Tricia Reynolds, Ma, Lss
Colleague at Genesys
Carmel, Indiana, United States, United States
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AK
Abhishek Kaurav
Colleague at Genesys
Indore, Madhya Pradesh, India, India
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JV
James Vaughan
Colleague at Genesys
London, England, United Kingdom, United Kingdom
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GS
Gnanasundaram S
Colleague at Genesys
Chennai, Tamil Nadu, India, India
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Quick answers generated from the profile data available on this page.
Thomas Shallon works for Genesys.
Thomas Shallon is listed as Director, Product Management at Genesys at Genesys.
Thomas Shallon is based in Indianapolis, Indiana, United States while working with Genesys.
Thomas Shallon has worked for Genesys, Interactive Intelligence, Journal And Courier, Purdue University, and Computer Bay.
Thomas Shallon's colleagues at Genesys include Jeannine Perri, Avudai Nayagam, Scott Tamborski, Kristine Anne Bagtas, and Mathew Danish.
You can use AeroLeads to view verified contact signals for Thomas Shallon at Genesys, including work email, phone, and LinkedIn data when available.
Thomas Shallon studied at Purdue University.
Thomas Shallon is listed with skills including Telecommunications, Voip, Sip, Professional Services, Unified Communications, Ivr, Telephony, and Voice Over Ip.
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