Thomas Shellum Email & Phone Number

- Owner of Product Strategy & roadmap for patient-facing mobile app, provider portal & administrative dashboard, and data analytics, working closely with executives, sales, and accounts team to achieve buy in and manage expectations - Aligned the needs of three distinct audiences: end users (patients/employees), customers (payers, providers, and.

- Own planning, release, testing, and monitoring for all features in end user mobile app (built with React Native) as well as employee dashboard - Contribute to decisions regarding short and medium term roadmap planning - Lead iteration planning meetings for team of 8 engineers, 2 data scientists and 2 designers on a weekly basis - Balance the needs of.

- Provided technical support for 1000+ end users with solvency rate of 100%- Routinely and proactively contributes to updating both customer-facing and internal knowledge base articles and SOP’s - Use platforms such as PivotalTracker and Productboard to advocate for customers by communicating their needs effectively to product and engineer teams..

Kunming, Yunnan, China

• Coordinated 100+ events with average attendance of 300 customers, while directing 20+ staff members, performers, and volunteers
• Led a multi-phase six month business development strategy to achieve profitability and increased average customer attendance by more than 100%
• Designed, coordinated, and led marketing campaign for over 20 large-scale, interactive events with themed decorations, activities, performances.
• Recorded and analyzed customer data to design better and more profitable events
• Created and oversaw more than 30 individual multi-platform event marketing campaigns reaching 5000+ customers
• Created content that reached more than 10 million viewers on China’s largest video platform (Douyin) and

Kunming, Yunnan, China

responsibilities included designing curriculum and lesson plans, teaching classes, meeting with parents of students for the purpose of selling more classes, and training all other teaching staff