Thomas Sitkiewicz Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Enhanced Operational Efficiency: Led analytical support for the tech business line, optimizing global programs for significant savings.
• Innovated Reporting Mechanisms: Introduced new reporting strategies, ensuring alignment with fiscal goals and enhancing resource management agility.
• Streamlined KPIs: Automated staffing and hiring metrics, freeing up cross-departmental capacity for strategic initiatives.
• Strategic Role Management: Oversaw the international relocation of numerous roles and managed hiring reductions to meet fiscal targets.
• Championed Cross-Functional Collaboration: Fostered alignment between staffing, finance, and customer focus, strengthening ties with key departments for operational excellence.

• Enhanced Customer Experience: Leveraged data analysis and feedback to craft a banking strategy, boosting customer acquisition and significantly increasing revenue.
• Cross-Functional Leadership: Guided a diverse team to pinpoint and address small business customer needs, delivering tailored market-leading solutions.
• Remote Operations Mastery: Orchestrated a remote pilot for branch staff during unforeseen closures, ensuring uninterrupted operations and customer service via digital channels.
• Change Management Expertise: Designed and rolled out a strategy for large-scale changes, notably enhancing branch sales performance by refining customer experience and sales processes.
• Charity Project Oversight: Spearheaded a nationwide charity initiative, establishing data governance policies and management dashboards, surpassing campaign objectives through strategic communication and collaboration.

Toronto, Canada Area

• Strategic Capacity Planning: Spearheaded an initiative to identify and reallocate significant resources, facilitating funding for cutting-edge technology advancements in various channels.
• Customer Segmentation Mastery: Crafted an advanced analytics model, substantially boosting sales, reassigning a majority of sales advisors, and instigating operational shifts.
• Branch Performance Analytics: Developed a comprehensive model using Python and GIS, offering deep insights into optimal geographic markets for the retail branch network.
• Insightful Reporting: Regularly presented pivotal workforce dashboards to senior leadership, influencing strategic decisions on branch operations.
• Data-Driven Savings: Leveraged existing data for precise vacancy reporting, collaborating with key departments to realize substantial savings within the branch network.
• Workforce Planning Tool Rollout: Played a key role in the deployment of a crucial tool, ensuring seamless communication, analytics support, and change management.

• Business Re-engineering: Leveraged advanced analytics and programming skills to achieve significant cost savings, enhancing overall efficiency.
• Testing Excellence: Set robust testing methodologies, fostering continuous improvement in branch operations and driving process enhancements.
• Reporting Innovations: Introduced automated reporting tools, streamlining procedures and realizing notable departmental savings.
• Data-Driven Reporting: Crafted detailed reports and dashboards, offering actionable insights that influenced strategic decisions to optimize branch operations.

Toronto, Canada Area

• Selected as lead teller and provided direct support to supervisors and customer service managers
• Educated customers on online service offerings and mobile apps. Helped account holders access technology to enhance banking convenience via multiple self-service channels.
• Responsible for the preparation and funding of lending and investment products

• Led the recruitment, hiring, supervision, and evaluation of restaurant, banquet, and golf course employees, ensuring a high-performing and dedicated team.
• Developed and executed a comprehensive sales plan, pricing strategy, and supervision of golf course programs, including outings, special events, and in-house tournaments, resulting in increased revenue and customer.
• Maintained an accurate and up-to-date staffing plan for the restaurant, banquet, and golf course, preparing schedules and ensuring that the facility was appropriately staffed for all shifts, resulting in improved.
• Implemented and enforced inventory control measures, including spot checks on product counts, resulting in improved cost management and inventory accuracy.
• Assisted in preparing and depositing daily financial transactions for the golf operation and the food and beverage operation, providing valuable insights and recommendations to senior management and decision-makers.
• Developed and maintained strong relationships with members, vendors, and local community organizations to promote the golf course and increase revenue.

Executive Mba

Master Of Business Administration - Mba, Global Executive Mba

Data Science Certification, Data Science Certification

Bachelor'S Degree, Political Science And Government