Principle
CurrentDatabase design, programming and management. Software projects focused on the financial services industry. Mission critical data conversion to online database solutions
Oct 2019 - Present
AeroLeads people directory · profile
Tom Smith, Cpcu, Clu, Chfc Email & Phone Number
Principle at Bluebook Navigator LLC
at
Bluebook Navigator LLC
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Principle at Bluebook Navigator LLC
Location
Kalamazoo, Michigan, United States
Who is Tom Smith, Cpcu, Clu, Chfc? Overview
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Quick answer
Tom Smith, Cpcu, Clu, Chfc is listed as Principle at Bluebook Navigator LLC at Bluebook Navigator LLC, based in Kalamazoo, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Tom Smith, Cpcu, Clu, Chfc.
Tom Smith, Cpcu, Clu, Chfc previously worked as Principle at Bluebook Navigator Llc and Claim Team Manager - Personal Injury Protection / Medical Payments at State Farm ®. Tom Smith, Cpcu, Clu, Chfc holds Associate Of Science (As), Auto Body Repair from Ferris State University.
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Email format at Bluebook Navigator LLC
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Bluebook Navigator LLC
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Profile bio
About Tom Smith, Cpcu, Clu, Chfc
New to the Information and Technology industry. Experienced Insurance claims professional. Primary areas of experience include building and leading teams, negotiating settlements, resolving litigation, Federal and State regulation compliance, data analytics, and customer service.
Current workplace
Tom Smith, Cpcu, Clu, Chfc's current company
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4 roles · 28 years
Tom Smith, Cpcu, Clu, Chfc work experience
A career timeline built from the work history available for this profile.
Claim Team Manager - Personal Injury Protection / Medical Payments
- Lead ten-person team in the high-quality processing of PIP / MPC claims. Reviewed claim files, applying knowledge of auto claim policies, statutes, laws, regulations, programs, practices and procedures to provide.
- Collaborated in the development of a Six Sigma approach to address inconsistency between teams. Process included day-to-day coaching, training and monitoring / tracking of responses reducing response times by 30.
- Led training and implementation of new automatic payment system. Developed, trained and measured processer use increasing utilization by 40 percent, reducing expenses, decreasing turnaround time for claim payments and.
- Identified a top performer to consolidate processing of Medicare requests improving compliance, reducing response time and increasing productivity.
2016 - Aug 2019
Claim Team Manager - Auto Total Loss
- Supervised and motivated 12-person team in navigating the unique challenges of total loss processing. Monitored claim work to ensure compliance with policies, internal processes, consistency and State salvage and title.
- Selected as one of three leaders to develop the Central Claims Office start up to address total loss claim challenges. Hired, trained, developed and coached team members to guide customers through the total loss claim.
- Trained, developed and coached team to enable efficient, high-quality process achieving ambitious goal of processing all total loss claims and salvage for the entire market area within one year.
2013 - 2016
~3 yrs
Claim Team Manager - Auto Property
- Led a team of 12-15 claim employees to deliver the best possible service to all customers. Devoted significant time to training new to role employees, coaching, monitoring phone calls, regular feedback and performance.
- Collaborated on project team to consolidate 14 offices into the Kalamazoo office to service Indiana and Michigan in 12-18 months. Partnered to hire, select, train, coach and develop employees and workflows from the.
1998 - 2013
~15 yrs
2 education records
Tom Smith, Cpcu, Clu, Chfc education
Associate Of Science (As), Auto Body Repair
Bachelor'S Degree, Automotive And Heavy Equipment Technology
FAQ
Frequently asked questions about Tom Smith, Cpcu, Clu, Chfc
Quick answers generated from the profile data available on this page.
What company does Tom Smith, Cpcu, Clu, Chfc work for?
Tom Smith, Cpcu, Clu, Chfc works for Bluebook Navigator LLC.
What is Tom Smith, Cpcu, Clu, Chfc's role at Bluebook Navigator LLC?
Tom Smith, Cpcu, Clu, Chfc is listed as Principle at Bluebook Navigator LLC at Bluebook Navigator LLC.
Where is Tom Smith, Cpcu, Clu, Chfc based?
Tom Smith, Cpcu, Clu, Chfc is based in Kalamazoo, Michigan, United States while working with Bluebook Navigator LLC.
What companies has Tom Smith, Cpcu, Clu, Chfc worked for?
Tom Smith, Cpcu, Clu, Chfc has worked for Bluebook Navigator Llc and State Farm ®.
How can I contact Tom Smith, Cpcu, Clu, Chfc?
You can use AeroLeads to view verified contact signals for Tom Smith, Cpcu, Clu, Chfc at Bluebook Navigator LLC, including work email, phone, and LinkedIn data when available.
What schools did Tom Smith, Cpcu, Clu, Chfc attend?
Tom Smith, Cpcu, Clu, Chfc holds Associate Of Science (As), Auto Body Repair from Ferris State University.
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