Thomas Smith Email & Phone Number

Liverpool, Merseyside , Gb

I have been a solutions Designer at Yodel for seven years and the Architect lead on the following projects:• Windows 365 • DMARC Project -Email Security • Implementation and design of Silverfort MFA used on Internal Apps/Systems • VMware Tech lead for Data centre refresh in 2024 using Cisco Intersight (Vsphere 8)• Teams - Complete Business Migration from Skype for Business 2015 to Microsoft Teams Migration • Full Office 365 Knowledge of all products - Exchange Online, Teams, Sharepoint Admin, OneDrive• Office365/Azure Security - Defender, Conditional access, DLP,PIM, Intune, Secure Score • Deployment of Windows Hello For Business • Implementation of Highly available ADFS Infrastructure across multiple Data Centre (2016)• Office 365 Security & Compliance - Defender for Endpoints, Sensitivity Label and DLP Implementation • AD Connect - PHS SSO Deployment• Azure - Conditional Access. Creation of resources (ARM), Configuration, Security, Management & Maintenance• Active Directory - Forest & Domain Functional level upgrades to latest• Domain Controller upgrades from 2008 - 2016/2019 (including decommission of DC's)• VMware vSphere migration and upgrade from 6.0 - 6.7 - 7• Microsoft Intune integration - Enrolment of devices, Device policys, AutoPilot, • Workspace One (MDM) Implementation • Defender for Endpoints • Cisco Secure Endpoint (formerly AMP) • Exchange 2019 (Hybrid) Implementation

Liverpool, Merseyside , Gb

• Office 365 - Admin and maintenance for OneDrive, SharePoint, Exchange Online• Migration to Exchange Online from Exchange on-premise (Exchange 2013)• Azure - administration and maintenance • SCCM• Windows Server 2016/2019

Liverpool, Gb

IT Infrastructure project based role, heavily involved in Implementing new IT solutions across the Business as part of an ongoing technical refresh project. Also provide BAU Support on the following technologies:•Exchange 2013 + 2007• Windows Server 2008R2/ 2012R2• Windows Services DNS / DHCP / Hyper-V / DFS, DFSR• VMware vSphere, vCentre & ESXi 5.5 + 6• Netapp Storage• kaminario storage• Citrix Netscalers• Citrix Xenapp 7.6• Veeam ONE & Veeam Backup & Recovery• HP Proliant Server Range• SCCM 2012, SCCM 1606

Liverpool, Merseyside , Gb

Provided specialist 3rd line Infrastructure support across the uk on Wintel, Citrix and VMware environments•Deploy Virtualised Infrastructure using VMware, VSphere, Vmotion•Extensive Windows 2003/2008 Support and Deployment•Support Active Directory, Group Policy and Security Management•Provide Support and Maintenance of Enterprise Citrix Xenapp infrastructure•MS Exchange 03/07 & 2010•Manage and Monitor estate using Solarwinds •Support of Web Filtering using Microsoft TMG •Experience of large scale infrastructure transition and transformation projects - Change Management•Working Knowledge of ITIL Service Management Processes, Procedures/Standards•General experience of Cisco Networking and IPT. Network troubleshooting, network teaming and VLAN configurations•Netapp Storage•Linux•SCCM Configuration Manager•Thin client imaging and Deployment using HP Management tools

Chester, Cheshire, Gb

IT Incident Management (IM) Team leader for Cheshire shared Services.•Managed a team of 10 staff ensuring that the IM team performed within the agreed client SLA’s set in the service catalogue. •Call queue management, project co-ordination/delegation, staff management and escalation/prioritisation of Incidents.•Provide highly complex 2nd + 3rd technical support•Delegate and implement any Project requests for business clients liaising directly with project managers using Prince 2 methodologies•Host and deliver technical training workshops on new technologies•Perform Trend Analysis and liaise with problem management on current issues affecting the estate•Implement Service Improvement requests as an outcome of analysing client and business feedback

Chester, Cheshire, Gb

Carried out 2/3rd Line Support for 10,000 Users within the East+West Cheshire Authority's.BAU Support and assistance on a variety of applications/platforms:Active DirectoryMS Exchange 2003 + 2007Windows XP + 7Windows Server 2003/2008Citrix XenApp InfrastructureServer monitoring and maintenance Mutiny, SolwarwindsHardware SupportDesktop Image Building and deployment

Chester, Cheshire, Gb

Chester, Cheshire, Gb

Education record

Education record