Tom Patterson Email & Phone Number

Louisville, Colorado, US

Responsible for all raw materials in the battery, chemical, and cell verticals. Key responsibilities include: 1. Strategic supply strategy through entire material life cycle. 2. Present and execute supply agreements for all critical raw materials. 3. Participate in supplier selection process. 4. Responsible for assurance of material supply for long term.

Lexington, Kentucky, US

Responsible for the Direct sourcing of the Toner and PC Drum for the Boulder, Colorado and Juarez, Mexico facilities. Responsible for the Indirect purchases in Boulder, Colorado.

Denver, Colorado, US

• Global Commodity Manager for $3B manufacturer of power transmission and fluid power products, accountable for managing over $150M in annuals spend for tensioners, water pumps, and sprockets.
• Achieved over $1M in savings annually by conducting multiple e-sourcing event (Ariba tool)
• Led project team in developing duel supplier strategy which included testing and verification of new supplier products.
• >$1M in working capital savings annually by negotiating new payment terms with suppliers and localizing supplier inventory / reducing lead times,

Broomfield, CO, US

• Procurement analytics manager for $1.2B leading shoe manufacturer, supporting prioritization of cost reduction opportunities and development of global indirect procurement capabilities.
• Uncovered over $---K in savings through extensive analysis of global packaging needs.
• Resolved critical SAP purchase order process issue by diagnosing configuration problem that potentially increased pricing by 100% for high volume of POs monthly.
• Identified savings of up to $-M on baseline program spend of $-.-M by determining new vendor option with fully integrated, cloud-based, networked, on-demand printing solution.
• Reduced complexity and streamlined processes by consolidating suppliers from 20 down to one.
• Lead project manager for new packaging program, working with marketing team and international vendor on design, manufacturing, shipping, etc.; coordinated with factories and distributors across US, Mexico, China.

San Jose, CA, US

• Lead analyst for $2.4B supplier of programmable logic devices serving thousands of customers globally. Leveraged statistics, surveys, web metrics, and qualitative analysis of sales organization to improve business.
• Developed innovative process to measure sales team field effort, working with IT to enhance Siebel for time tracking to create revenue-based prioritization of program efforts & strengthen customer relations.
• Reduced case age by over 25% and case load by 50%, enhancing both customer and employee satisfaction by developing online customer communities and updating website to deflect cases.
• Designed new Six Sigma-based metrics for performance improvement prioritization and tech support process change, partnering with University of Colorado to organize training for all managers worldwide.
• Optimized customer self-support experience by working with knowledge team and IT to design forum tools and install Google Analytics to track activity.
• Improved workload delegation and customer satisfaction maintenance by creating metrics dashboards in Excel that automatically published results to SharePoint.

San Jose, CA, US

• Led setup and operation of European Customer Applications Group in Dublin, Ireland, supporting pre- and post-sales technical requests from field engineers and customers. Managed department budget and oversaw team of 30.
• Created highly skilled Technical Support team of 25+ engineers, recruiting/training team to handle North American customers offshore while maintaining high customer satisfaction scores.
• Successfully integrated N. American and European tech support hotlines to provide seamless support.
• Managed technical support rollout for key product introductions in Europe including release and change management and providing detailed reporting on customer trends and statistics.
• Reduced case escalations by measuring Technical Support Engineers’ competency across key disciplines, identifying gaps, and creating individual training plans that increased expertise.
• Developed pilot program that enhanced global customer support by strategically redistributing customer accounts based on revenue potential.

San Jose, CA, US

• Managed successful operation of North American Technical Support group, working heavily on offshoring efforts and associated data to support wise business decisions and process improvement.
• Boosted loyalty with key Fortune 500 customers (Cisco, Ericsson, Huawei, Raytheon, others) by improving survey tools, designing engineering support metrics, and creating closed loop feedback process to enable real-time.
• Oversaw team of 40 engineers and 4 managers including professional development, recruiting, training, and coaching engineering team to improve customer issue resolution and processing speed.
• Managed engineering systems and tools to maintain productivity while resolving highly technical cases.

• Managed overall program, manufacturing process development, and customer interface for $44M manufacturer of electro-mechanical assemblies.
• Led cross-functional team developing antenna assembly for Ball Wireless including negotiating design for manufacturability, devising project quote, leading customer meetings, and training operators.
• Developed tape drive assembly with HP engineering team including overseeing manufacturing process, line automation, and design and construction of manufacturing tools.

Bachelor'S Degree, Electrical Engineering

Education record

Education record