Tom Squirrell Email & Phone Number

Fleet, GB

Redmond, Washington, US

(Previously with Microsoft 2005-2015) Now leading the service strategy for the worlds largest data migration to the cloud.

Austin, Texas, US

Responsible for the customer experience for after sales to the merchants and partners of BigCommerce in EMEA. Leading a team including Customer Success, Professional Services, User Education, Solutions Architects and Technical Account Managers. Working with design agencies and technical partners to provide the end customer with a world class ecommerce.

Seattle, WA, US

Leading a team of 18 technical and business consultants for AWS in the Central Government and Transportation sector. Responsible for pre-sales workshops, proposals and statements of work right through to delivery of projects on time and to budget. Projects ranging from cloud migration to well architected framework reviews. Working with executive level.

Satellite Beach, Florida, US

Working with investors to explain the value proposition of cloud computing to both the Leasing and Legal markets to make sure they fully understand the opportunities and weaknesses in the vendor space.

Oakland, California, US

Responsible for the full Customer experience of the UK market driving value and satisfaction for both new and existing clients. Working closely with the global offices and partner network to ensure the consistent delivery of this market leading eDiscovery software.

Reston, Virginia, US

Responsible for outlining the implementation process, selection of certified partners and customer satisfaction during the onboarding process before handing over to the Customer Satisfaction team.Working with the major International accounting consultancies to ensure each has a centre of excellence for LeaseAccelerator and acting as escalation point for.

Reykjanesbær, IS

Verne Global delivers advanced data center solutions at industrial scale, allowing high performance and intensive, machine learning applications to operate in an optimised environment.Responsible for leading the Customer Service function to ensure Verne Global achieves its business objectives and financial targets. Leading the service strategy; improving.

San Antonio, Texas, US

Leading a team of 16 Service Delivery Managers and Lead Engineers to deliver fanatical support to the high profile, mission critical customers using Managed Support for their cloud infrastructure. Responsible for driving customer NPS (Net Promoter Score) and retention of key customer accounts. Responsible for the delivery and retention of annual revenues.

Redmond, Washington, US

Acting as the evangelist for the services programme I have worked alongside sales and delivery to create excitement and understanding centred on the service profit chain and the need to assist customers in strategy, deployment and best practice to get the maximum return on their IT investment.Launched the services sales readiness World Wide for PaaS & SaaS.

Redmond, Washington, US

Responsible for the Retail, Manufacturing and Services Sector in Managed Support for Microsoft UK Ltd. Leading a team of 28 staff and one Manager in the delivery of both incident management and proactive services to leading organisations. Responsible for revenues of 16 Million Pounds annually as well as full P&L accountability for the team. Accountable for.

US

Responsible for the Technical Support Centre for Europe, Middle East and Africa. Managing a busy call centre of 20 multicultural staff to handle all enquiries for the MAXIMO and MRO products for over 2000 clients. Matrix management responsibility for the Professional Services consultants, pre-sales and sales team and also managing our agencies and joint.

Middlesex, GB

Managed service partner alliance contracts, training and service delivery governance with 3rd party airlines

Middlesex, GB

Sales ManagerCustomer ServicePublic RelationsMarketingGeneral Manager

Middlesex, GB

Business Studies & Marketing

Education record