Tom Squirrell Email & Phone Number

Fleet, Gb

Redmond, Washington, Us

(Previously with Microsoft 2005-2015) Now leading the service strategy for the worlds largest data migration to the cloud.

Austin, Texas, Us

Responsible for the customer experience for after sales to the merchants and partners of BigCommerce in EMEA. Leading a team including Customer Success, Professional Services, User Education, Solutions Architects and Technical Account Managers. Working with design agencies and technical partners to provide the end customer with a world class ecommerce platform. Working with technical partners and a joint Go-To-Market strategy for payments, inventory management and marketing solutions.

Seattle, Wa, Us

Leading a team of 18 technical and business consultants for AWS in the Central Government and Transportation sector. Responsible for pre-sales workshops, proposals and statements of work right through to delivery of projects on time and to budget. Projects ranging from cloud migration to well architected framework reviews. Working with executive level customers to refine their technology strategy and working backwards from their Corporate goals.

Satellite Beach, Florida, Us

Working with investors to explain the value proposition of cloud computing to both the Leasing and Legal markets to make sure they fully understand the opportunities and weaknesses in the vendor space.

Oakland, California, Us

Responsible for the full Customer experience of the UK market driving value and satisfaction for both new and existing clients. Working closely with the global offices and partner network to ensure the consistent delivery of this market leading eDiscovery software.

Reston, Virginia, Us

Responsible for outlining the implementation process, selection of certified partners and customer satisfaction during the onboarding process before handing over to the Customer Satisfaction team.Working with the major International accounting consultancies to ensure each has a centre of excellence for LeaseAccelerator and acting as escalation point for each project.Responsible for Services pre-sales and production of Statements of Work (SOW).

Reykjanesbær, Is

Verne Global delivers advanced data center solutions at industrial scale, allowing high performance and intensive, machine learning applications to operate in an optimised environment.Responsible for leading the Customer Service function to ensure Verne Global achieves its business objectives and financial targets. Leading the service strategy; improving the company’s competitive position in the market, from a Customer Service perspective and driving the quality of the service offering. Contributing to the vision, thought leadership and overall direction of the company and supporting the business to increase market share, realise its growth ambitions and full market potential.Home of hpcDIRECT which is High Performance Computing aaSData Protection Officer for Verne Global and lead for GDPR Compliance

San Antonio, Texas, Us

Leading a team of 16 Service Delivery Managers and Lead Engineers to deliver fanatical support to the high profile, mission critical customers using Managed Support for their cloud infrastructure. Responsible for driving customer NPS (Net Promoter Score) and retention of key customer accounts. Responsible for the delivery and retention of annual revenues in excess of $80 million

Redmond, Washington, Us

Acting as the evangelist for the services programme I have worked alongside sales and delivery to create excitement and understanding centred on the service profit chain and the need to assist customers in strategy, deployment and best practice to get the maximum return on their IT investment.Launched the services sales readiness World Wide for PaaS & SaaS programmes.2014 - Responsible for the global growth programme for PSfA (Premier Support for Azure) Responsible for the programmatic construction of a sales pipeline, sales motion landing, scorecard construction and the all up revenue target for the services offering. Creating sales readiness and key seller scenarios. In Depth experience in working with the product groups, offerings teams, Business Groups as well as global sales and delivery teams. Achievements Include: * Obtaining internal funding for the joint pilot for Azure project * Contributing to triple digit growth for Azure in FY14 * Creating the process to monitor Azure consumption and build deployment strategy * Creating Seller messaging aligned with Enterprise Sales value pillars 2013 - Responsible for the global growth programme for Premier Support for Developers (PSfD). Responsible for field enablement for services sales within the region. This required the design and roll out of the training of the sales force to articulate the value proposition of Microsoft services. Providing a conduit to develop the offerings to suit the business needs and develop customer evidence to support sales leads. Created a start-up package for new countries to enable them to create a PSfD practice in 5 new countries around the world. 2010-12 – Responsible for sales readiness for the Premier offering in EMEA. Presenting the value proposition, assisting in deal clinics and pipeline management.

Redmond, Washington, Us

Responsible for the Retail, Manufacturing and Services Sector in Managed Support for Microsoft UK Ltd. Leading a team of 28 staff and one Manager in the delivery of both incident management and proactive services to leading organisations. Responsible for revenues of 16 Million Pounds annually as well as full P&L accountability for the team. Accountable for Customer Satisfaction for both sector and lead within the Managed Support organisation. Owning the relationship between Internal Service partners and the promotion of Premier and RMS including Sales, Marketing, Consulting and Operations. Working with External Managed Support Organisations such as Fujitsu, IBM, HP and Computacenter to deliver a seamless service to the end customer. Achievements Include: * Growing the Premier business YOY by 20% * Implementation of a revised Customer Satisfaction process * Customer Satisfaction Champion for Managed Support * Established Service Delivery Plans for all accounts

Us

Responsible for the Technical Support Centre for Europe, Middle East and Africa. Managing a busy call centre of 20 multicultural staff to handle all enquiries for the MAXIMO and MRO products for over 2000 clients. Matrix management responsibility for the Professional Services consultants, pre-sales and sales team and also managing our agencies and joint venture partners around the EMEA. Region. Responsible for the transition of projects to go live status for key accounts. Accountable for Customer Satisfaction in all areas of the business. Responsible for the Management of the Annual Customer Service Plan generating revenue of 18 Million pounds annually. Representing Customer Services on the EMEA Board for the strategy of the Company. Managing a team of international Client Services Managers responsible for commercial relations in country. Full P&L responsibility for the department. Achievements include: Introduction and publishing of SLA’s. Managed the transition from Product Support to a Customer Service Centre. Changed the opening hours to 24 X 7 to match Customer and business demands. Introduction of performance management to the Support team. Lead the team through centralisation from across Europe and growth to over double its original size. Responsible for the introduction of an International translated MAXIMO product. Customers include: Ford Automotive Group, BAA, Sheraton, NASA, IBM, Shell and Powergen.

Middlesex, Gb

Managed service partner alliance contracts, training and service delivery governance with 3rd party airlines

Middlesex, Gb

Sales ManagerCustomer ServicePublic RelationsMarketingGeneral Manager

Middlesex, Gb

Business Studies & Marketing

Education record