Director
CurrentDirector of a high-growth IT Support, Consultancy and Cyber-Security firm, specialising in delivering an award-winning IT service to Yorkshire-based SME’s.Through directly engaging at board-level, Urban deliver quality IT Support and advocate investment in Technology Solutions that improve business performance, growth and productivity - with clients spanning the healthcare, retail, services, construction and social care sectors. Strategically, the business is delivering rapid YOY growth through a focus on quality, ITIL aligned support - whilst delivering one-off transformation projects in line with the PRINCE2 methodology.Likewise, through partnerships with third-party vendors (including Sophos and the Microsoft CSP programme), the business is continuing to deliver added-value for our customers, whilst maintaining affordability through prudent business overheads. With industry-leading retention levels, the business matches quality with targeted pricing incentives to reward customer loyalty and minimise churn.Urban was one of the first in the country to receive the Fair Tax Mark award - demonstrating robust Corporate Social Responsibility, a commitment to transparent Financial Reporting, and an overall desire to pay a fair rate of Corporation Tax.