Tom Stapleton Msc, Cbcp, Mbci, Itil Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

Manage eHealth System servers across the Health Portfolio in an outsourced environment with a Government panel of suppliers. Ensure maintenance and support of communication hardware and software, including operating system upgrades.􀀡 Coordinate the planning and deployment activities for Servers. Manage team activities to ensure effective support delivery.􀀡 Manage support and maintenance of operating systems, related utility software including active directory services, patch management, backup and restore, data storage and archive.􀀡 Manage third level support for all server and/or server operating system related incidents, including diagnosis and restoration activities.􀀡 Define standard builds for servers including building and installing new servers as part of ongoing maintenance or for the provision of new services.􀀡 Manage server changes and deployment of releases including minor server enhancements and upgrades.􀀡 Set common standards and ensuring that server workloads are appropriately balanced and distributed.􀀡 Ensure optimum throughput, utilisation and performance of servers including installation and operation of virtualisation software. Lead and control the internal technical server team, technical training, awareness and experience levels are maintained within the team and the suppliers.􀀡 Ensue all documentation is up to date and properly utilised including management and administration manuals.􀀡 Report to senior management on all major technical issues relevant to server management.􀀡 Undertake research projects and investigation and analysis of data collected including presenting findings to key stakeholders as required.Ensure the highest standards of disciplines, processes and practices are maintained in server management. Develop a culture and ethos that is outcome and performance focused for server management.Drive continuous service improvement within server management to align to SA Health’s business and eHealth Systems strategic objectives:

Adelaide, Australia

Mainframe Operations Delivery Lead supporting the South Australian Government Account.Operational: Managing a delivery team that provides Mainframe Operations services to the South Australian Government Account, proactively create and drive initiatives for service delivery improvement, ensure our customer needs are fully understood within the team and resources are aligned to deliver against agreed service levels.Financial: Ensure operational & financial efficiency targets are being met on a monthly basis.People: Ensure team members have relevant training, improving skills and aim for industry recognized certifications, performance review and delivery, oversee day-to-day allocation of work packages in consultation and agreement with Account Delivery Managers and the client, drive a culture of operational,technical and service management across the team.

Unix Operations Delivery Lead supporting the South Australian Government Account.Operational: Managing a delivery team that provides Unix services to the South Australian Government Account, proactively create and drive initiatives for service delivery improvement, ensure our customer needs are fully understood within the team and resources are aligned to deliver against agreed service levels.Financial: Ensure operational & financial efficiency targets are being met on a monthly basis.People: Ensure team members have relevant training, improving skills and aim for industry recognized certifications, performance review and delivery, oversee day-to-day allocation of work packages in consultation and agreement with Account Delivery Managers and the client, drive a culture of technical and service management across the team.

Adelaide, Australia

To Project Manage SA Heaths' new Enterprise Patient Administration System (EPAS), Clinical Solution Support Centre (CSSC).Key Accountabilities included: Project Manage SA Heaths' new Enterprise Patient Administration System (EPAS), Clinical Solution Support Centre (CSSC) Implementation. The scope includes the sourcing and fit out of the CSSC accommodation, including procuring and implementation of a Call Management solution, voice and data, desktop, smart boards, and workstations. Determining business functional requirements for the CSSC Service Management tool, Marvel, developing the road map, for configuration and implementation.

Data Centre Consultation and assessment of the current state of the University of Adelaide Plaza Data Centre, identifying risk and delivering mitigation recommendations.

Adelaide, Australia

IT Project Manager for the delivery of Department of Premier & Cabinet, Office of the CIO, StateNet Services, Critical Facilities UPS/Electrical upgrade and ITSM development.Key Accountabilities/Achievements included: Critical Data Centre Infrastructure replacements and upgrades, including a UPS and Electrical upgrade of the Flinders Street Telecommunication Hub and UPS replacement at the Glenside Data Centre Project value $730K. Determining business functional requirements for the Critical Facilities Team's Service Management tool, ITSM, developing the road map for future requirements and phase 1 implementation.

Team Lead for Storage & Backup services for HP client Origin Energy including, 7 members, Interfaced with other HP Delivery teams, third party service providers and client business entities to deliver contracted services, resolve issues, optimize & improve service delivery.Key Accountabilities included: Workload Management Ensure team focus on client, delivering on commitments, priority setting & guidance, drive standardization & productivity, Risk identification & mitigation and new project implementations Service Level Management Monitoring, co-ordination and reporting of team metrics to ensure compliance and targets meet or exceed service level agreements for the business and clients

Team Lead for Enterprise Systems & Storage at Origin Energy including 7 members,. Interfaced with other Origin Delivery teams, third party service providers and client business entities to deliver contracted services, resolve issues, optimize & improve service delivery.Key Accountabilities included: Workload Management Ensure team focus on client, delivering on commitments, priority setting & guidance, drive standardization & productivity, Risk identification & mitigation and new project implementations Service Level Management Monitoring, co-ordination and reporting of team metrics to ensure compliance and targets meet or exceed service level agreements for the business and clients New Project Implementations Including Contact Energy, Origin Retail Transformation System, Origin Energy Online Learning Management System, Avaya - Telecommunications System, Oracle Financials.

The Manager, ICT Technical Operations actively contributed to the governance of the Shared Services SA, ICT Services and provided support to the Service Delivery Director, in the development and delivery of key strategic initiatives. The position had responsibility for the effective delivery of a range of ICT Technical Support Services to internal and external customers and for the implementation of ICT strategic policy, planning and processes within Shared Services SA.The position was accountable for ensuring the effective engagement with, and delivery of ICT Technical Support Services including second and third level support activities, and for implementation of strategic ICT initiatives into departmental initiatives and outcomes, including strategic direction, technical advice and policy formulation.

IT Project Manager for the delivery of ElectraNet's Service Management product and Security Assessment program.Key Accountabilities/Achievements included: Determining the business functional requirements for ElectraNet's Service Management tools, from writing the business case and tender, through to procurement with product selection process, final recommendation and implementation. Project value $275K. Risk & Vulnerability assessments, review/develop security framework & policies, implementation of remediation controls up to and including purchase

Managed EDS SA Mainframe Hosting, Operations & Security Access Management services, including 60+ team members, managers, and 3 supervisors. Interfaced with other EDS Delivery teams, third party service providers and client business entities to deliver contracted services, resolve issues, optimize & improve service delivery.

Managed day to day operations of a mission critical Data Centre and Disaster Recovery sites, responsible for 100+ team members, 4 Managers, critical data centre plant and equipment, requirements for power, space & system connectivity, hardware installs & removals, financials, client & vendor relationships, production of KPI’s/metrics, leadership of people, workload management multiple clients across Government, Manufacturing, Finance and Energy.

Responsible for managing and providing Business Continuity Planning services to the Asia Pacific Region, internal EDS business units and existing clients, financial & people care responsibility for the group, the development and presentation of Business Continuity services proposals to internal & external clients.

Managed day to day operations on a 24 x 7 x 365 basis, responsible for 10+ team members for the optimum performance of services, including system monitoring of production batch schedules, automation and critical data centre operations.

Master Of Science (M.Sc.)

Education record

Education record

Education record

Education record