Accomplish detailed requirements analysis, business process analysis, and GAP analysis for the strategic and tactical system development. Develop comprehensive functional specifications by communicating with key stakeholders across all level of business.A few key achievements in this tenure include: Directed the development of B2B commercial and B2C retail-centric insurance management systems with back-office and online internet, intranet, and extranet skills. Led the integration of multiple applications and implementation of successful user acceptance testing to capture business requirements in a directly verifiable way. Effectively prepared and completed large-scale technology projects on-time and within budget.

Established innovative IT development strategies and new technologies. Maintained FSA/FCA, data protection act, and PCI-DSS compliance across all IT departments. Spearheaded various complex IT projects within budget and time constraints. Led the implementation of corporate infrastructure, networks, databases, and software abilities. Reported all issues to the business director.Key achievements inlude: Executed business analysis for subsequent deployment of an integrated architecture for the migration and consolidation of legacy data into one homogenous business system. Developed back-office management software, online retail sales systems, business accounting, and finance modules. Designed bespoke insurance schemes on the Websure administration platform. Translated insurance scheme designs into sophisticated B2C retail e-commerce systems for online insurance product sales and policy renewals. Acknowledged as the lead IT specialist in Childcare insurance departments.

Delivered high-level technical support for private homes, SOHO, and small/medium enterprises. Oversaw LAN infrastructure set-up and configuration. Identified skills for improvement and conducted bespoke training sessions for technical teams aimed at improving performance, quality, and efficiency.A few key achievements in this tenure include: Introduced best practices, standards, procedures, and policies for start-up organisations and delivered IT consultancy and technical support to numerous non-commercial and several notable commercial clients including Ed's Easy Diner and Fortnum & Mason. Delivered IT training at Westfield Academy and West Herts College covering CompTIA A+, Cisco CCNA, HTML Basics and EDSL along with a number of bespoke MS Office courses to clients that include Radisson Hotels. Delivered business consultancy and customer service through responsive interfacing, problem assessment, and prompt determination of corrective actions and comprehensive follow-up.

Responsible for the head-office and retail outlet IT infrastructure, system support, training and systems development. Reporting to the IT Director, with four direct reports, key accomplishments include: Successfully completed on time and within budget construction of a Europe-Wide WAN infrastructure covering four head offices: London, Paris, Madrid with further links to Hong Kong and centralised warehouse facilities based in Basildon and over a thousand retail stores across the UK and Ireland, France, Germany and Spain. Completed the design, build, and implementation of Europe-wide sales polling system used for automated collection of EPOS data, collation and reporting of sales; delivering a complete and bespoke system package still in use today throughout Europe and Asia. Created, built, and implemented bespoke business software and hardware infrastructure including an Intranet based retail business sales modelling and reporting system. Provided staff training, supervision, and support for day-to-day management of back office systems and accountable for technical support for varied and on-going operational issues across europe.