Dr. Thomas R Steinback Email & Phone Number

Hartford, Connecticut, US

Responsible for handling escalated calls and providing assistance to floor representatives with job knowledge and complex issues. Senior Resolution Specialists utilize critical thinking & problem-solving skills, calmly & efficiently handle escalated callers, and recommend options to resolve customer complaints. Responsible for creating a positive &.

Amman, JO

Founder and general business coach and mentor -- serving small business clients, family firms, and nascent start up entrepreneurs. Chair CEO Roundtables and a Menu of Business Consulting Services. We fix broken Companies. We guide dreamers on their journey.

Woonsocket, RI, US

Consultant for FEP Members needing Caremark Mail Order Pharmacy services and support.

Tempe, AZ, US

• DrT -- Small Business ConsultantIn-bound Consultant to small business entrepreneurs for sales and technical support.
• Achieved highest CSS rankings consistently
• Attained 5 Star ranking, Costco Qualifier, Prestige Award winner, and Top-Tier Sales

Founder & CEO Heartland Institute for Creative Entrepreneurship (HICE) -- Dec 2011 - Dec 2018VilMark was an Entrepreneurial Community firmly grounded in the tradition of Total Entrepreneurship -- neighbors helping each other to 'Survive and Thrive. HICE was developed to provide educational resources and outreach services to VilMark community members.

Platteville, WI, US

• Launched and directed Collegiate Entrepreneurs Club (CEO)
• Organized 64 Business Plan Competitions, 7 Competitive Intelligence initiatives, 5 HR audits and 6 Main-Street Marketing studies
• Research Director for Riverland’s Pilot Study for Entrepreneurship and Economic Gardening
• Co-led Chancellor’s Entrepreneurship task force
• Developed 60 online classes using Desire to Learn (D2L) & TurnItIn.

• Residential/vocational service provider to 150 Title 9 adults with a $6mm Budget and 200 employees.
• Reduced real property debt 22%; increased gross revenue 17%; and grew client base 27%
• Shrank employee turnover 50% saving $1+mm/year
• Achieved CQL Certification with Distinction
• Won State Certification in Principles & Practices for Non-profit Excellence
• Created Foundation and two new manufacturing sites

Dubuque, IA, US

• 62nd largest CPA Firm in the USA providing small business consulting services. Reported to Managing Partner. Chief Compliance & Communications Officer.
• Produced $1.4 mm in total sales setting monthly and annual records
• Created Family-Owned Firm round tables and CEO focus groups
• Transformed EzePay into a regional BPO/RPO provider
• Chief Negotiator: winning 4 decertification campaigns and 2 NLRB appeals
• Introduced clients to 6 Sigma, TQM, ISO 14000, CQL, and total rewards programs

• $270 mm global manufacturer with 2,700 employees in Brazil, Canada, China, Eire, Mexico, and USA.
• Established global quality goals, communication channels and total rewards program
• Managed $2 mm department below budget
• EEOC Officer and Chief Negotiator
• Launched new diversity programs and outplacement services
• Led transformation & total realignment of global distribution and inside sales operations.

• $100mm private LLC with 1200 employees.
• Merged 3 custom injection molders in US and Mexico
• Created new HR infrastructure from scratch
• Led new ISO 9000 implementation team
• Chief Compliance & Affirmative Action Officer

• $40mm private label, IQF franchisor with 13 distributors.
• Added 2 new franchisees, new national sales incentive program, and Rebranded company
• Negotiated new million-dollar OEM contracts with Tyson Foods, Panasonic and WCI

• Fortune 10 manufacturer of consumer electronics and small appliances, $750mm and 8,000 employees in 5 global sites: Canada, Hong Kong, Malaysia, Tokyo, and USA.
• Created global ‘I Do IQ’ supply chain & customer service program, WINS Certified
• Produced Division General Manager’s Quarterly State of the Business Meetings
• Chaired Office Automation Taskforce and Chief Negotiator.

• Fortune 10 manufacturer of consumer electronics and small appliances, $750mm and 8,000 employees in 5 global sites: Canada, Hong Kong, Malaysia, Tokyo, and USA.
• Created global ‘I Do IQ’ supply chain & customer service program, WINS Certified
• Produced Division General Manager’s Quarterly State of the Business Meetings
• Chaired Office Automation Taskforce and Chief Negotiator.

60,000 square mile territory, directing marketing and communications programs to support recruitment, and fundraising objectives. UK Graduate of AMBASCOL Executive Management Training Program in an international press and publishing operation, serving 110 countries. RFL: to enroll in MBA program.

Dba -- Executive Management, Leader Follower Exchange (Lmx), Organizational Excellence, Entrepreneurship

Mba, Organizational Development & Psychology, Personnel & Industrial Relations

Ba, Ambassador College - Bricket Wood, Uk. Communication, Psychology, Religion