Tom Tang Email & Phone Number

Shanghai City, China

1. Work as a team with our Client Executives, to build a pipeline of pre-sales activities and post-sales technical services engagements.2. Proactive engagement with Customers to provide pre- and post-sales, competitive and consultative support to best position Data Center Compute, Network and Storage Solution offerings.3. Working closely with Sycomp management to develop and deliver Sycomp Services offerings, which will help drive cross-platform sales and services engagements.4. Developing strong relationships with the Sycomp and Vendor sales, technical, support and executive management teams.5. Obtain and maintain the necessary vendor Technical certifications, and other solution certifications as needed.6. Work closely with Sycomp management team to define software solution focus areas.

Nanjing, Jiangsu, China

• Dispatched to DSM Netherland global IT delivery center for global network infrastructure sharing, discussion, communication with western IT engineers, SDMs, change coordinators for 1 month. • Designed, configured, implemented, maintained and optimized for DSM global site network.• Responsible for DSM global new site network setup and covered-out site network removal.• Responsible for DSM global site2site VPN setup between DSM and vendors. • Determined & implemented suitable VPN solution for DSM global vendor and users based on their business requirements. • Assisted in generation of standard network documentation including test plans, Low Level Design & High Level Design.• Deployed and maintained DSM global internet remote access platform with juniper sa-6500 devices. And F5 GTM load balance platform for DSM remote access platform.• Leading and Spliting DSM global network change with other DSM internal team, such as change coordination team, global security team, outside network vendor etc.• 3rd line WAN/LAN/Wireless/ASA/WAAS/MPLS VPN technical support for network related incidents.• Root cause finding and providing resolution & improvement for network related problems.

Shenzhen, Guangdong, China

• Designed, configured, implemented, maintained and optimized for Cypress Tel MPLS VPN & BGP backbone network.• CypressTel client architecture analysis and design, such as QOS, BGP, OSPF , MPLS VPN etc.• Managed local suppliers and vendors in ensuring the quality local loop are delivered to the customer location.• CypressTel global CPE project management, including implementation, configuration, maintenance , troubleshooting and guided remote engineer installation etc.• Deployed and Maintained for Cypresstel MRTG monitoring center to monitor the clients circuit performance.• Negotiated with global enterprise customer for the WAN infrastructure solution, and delivered MPLS VPN, IPLC, DIA circuits to customer location.• Pre-sales support. Provided technical support for sales team, provided WAN solution to meet customer's requirements.• Led gnoc (global network operation center) team of three engineers, also responsible for the engineer recruitment and trained new engineers.• Standardized the GNOC team regulations, troubleshooting procedures and professional technical documents.

Shenzhen, Guangdong, China

• Evaluated, Designed and Deployed unified communication and video conference solution plan for our multinational corporation customers, involving American ShoreTel large and medium-sized voice plan, asterisk SMB voice plan and Canadian video conference system.• Prior period voice communication solution and video conference infrastructure design, Installation, Maintenance, Products usage training of American ShoreTel VOIP system for customers. Assisted sales department to meet customer's requirements of voice system infrastructure and finalized the voice solution. • Designed and Deployed layer2/layer3 network architecture of customer to provide better network performance for IP voice, such as IPSec VPN, MPLS VPN, DMVPN, QOS etc. • Presented and proposed IP voice solutions to potential customers.• Produced documentations on IP voice system administration guide and user manual for handover to user level.• Led a small technical team of three technicians, also responsible for the technician recruitment and trained new technicians.• Project management of ShoreTel voice system, involving architecture design, products delivery and implementation.