Leading Product Analytics strategy across the Datto Portfolio to better understand our market, partners and drive data-driven innovation. Launched and developed a cross-product Data Lake on AWS leveraging Python, Pyspark & SQL for Data Science, ETL, & internal data applications.

Developed and led the organization’s Customer Utilization Roadmap and analytics strategy in Product Management. Manages and owns the data and analytics strategy for the Autotask Business Management platform and its 100,000 users. Responsible for all product analytics including customer usage, adoption and growth. -Manages and develops roadmap innovation items that integrate actionable customer data into new product features. Identifies key utilization metrics for integration into all product releases. -Manages new feature development process for key reports including requirements gathering, customer engagements, user stories, and front end development for initial prototypes. -Builds interactive data applications that enable Executive, Product Management, Engineering and Product Support leadership to monitor real-time performance data that inform business decisions.-Performs market analysis, customer integration and competitive research to identify and drive new innovative concepts for product expansion and support ongoing efforts for mergers and acquisitions. -Founded and continue to lead cross-functional Engineering Innovation Group focused on driving idea management and prototyping innovative skunkworks projects.

Managed the global Customer Success operation for the Autotask Product Suite – a $100 million recurring revenue business with over 6,000 customers and 80,000 end users. Managed two direct reports and thirty indirect reports providing English and multilingual support in the Americas, Europe, Middle East, Africa and Asia Pacific regions. Successfully completed over 6,000 customer engagements each year. -Selected to lead department re-organization, resulting in a new four-tier structure, 100% increase in team size, established health metrics, shift from reactive to proactive engagement programs and development of standard operating procedures to effectively manage customer health and adoption. -Developed new request management, prioritization and engagement programs focused on driving customer retention and customer engagement. Achieved customer churn reduction 20% below plan and improved service levels for all products in the first year.-Developed strong client relationships by resolving critical issues, performing monthly health checks and collaborating with key departments to develop long-term account success plans.

Executive leadership role reporting to the CEO and Board of Directors at Vista Equity Partners. Responsible for leading high-impact, cross-functional operational projects and Vista initiatives across the company. Autotask Executive selected to lead the integration efforts for the multi-billion dollar Autotask-Datto merger including organization planning, succession planning, cultural and process integration, reduction in force efforts, team integration events and activities involving over 1,600 employees. -Managed, implemented and measured the success of strategic initiatives that enabled revenue growth and accelerated company profitability and efficiency including total addressable market studies, gap analyses on potential mergers and acquisitions, sales enablement studies, contractual price increase programs and competitive product research. -Partnered with CEO on the development of keynote presentations, sales event planning, key pre and post-merger and acquisition initiatives to drive organization, product and team integration. -Sole Autotask representative appointed to the Integration Management Office for the Dato-Autotask merger. Co-led cross-functional team of 30 leadership team members from both companies.

-Responsible for the overall health and effectiveness of the sales organization-Sales Compensation - Partnered with executive team to develop cohesive sales compensation plans, commission calculators, and financial modeling-Territory and Region Reviews which includes P&L, Rep attainment, marketing impact/spend, expenses, and talent management-Sales Analytics - Partnered with executive team to provide valuable sales analytics via dashboards, reporting, and dynamic content-Developed Quarterly Board Presentations for executive leadership team and Board of Directors-Whitespace analysis for M&A and new product offerings-Data Governance Board - Aligning data usage and policy throughout the organization-Sales Boot camp - Partnered with training to developed 8-week onboarding and training of new global salesforce-Created global sales contract and proposal for four products

Built the organization’s first international Client Services and Presales Engineering. Established localized offices in London, Germany and Australia. Managed twenty direct reports in presales and consulting roles. -Developed a multi-market and language strategy to deliver services, consulting and presales engagements for international business. -Implemented new processes and programs including pre-sales resource requests, sales demo training, custom SOW and solution document training, sales-to-services hand off process and a group-based implementation model to improve speed to value.Implemented structured operational processes and workflows, resulting in services growth of over 300% in the first year. Delivered over 1,200 customer implementations and services projects. -Pre-sales team’s proactive support of customer engagements impacted over 60% of global sales revenue through its delivery of product demos, proof of concept projects and customer consulting.-Developed a partner program of channel implementation partners in over 20 countries to deliver localized implementations and professional services for international customers. -Led team through Autotask acquisition by Vista Equity Partners. Managed the integration of Autotask teams, customers and implementation processes during the acquisition of SaaS solution CentraStage.

North America/Latin America/South America and then relocated to London to lead international sales engineering supporting EMEA/DACH and APAC