Tom Tompkins Email & Phone Number

Knoxville, Tennessee, United States

• Responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.
• Provides remote phone and email troubleshooting support for users across the FPS offered products.
• Resolve issues using the knowledge-based articles, escalate tickets immediately to appropriate support teams by assigning proper ticket priority and verifying customer names, contact information, location, issue.
• Work in one or multiple work queues over various customer contact channels.
• Lead communication efforts being distributed to 1000+ end-users.
• When new solutions are derived to resolve issues, Tier I agents will provide documentation to Help Desk leadership and Knowledge Managers to have new Knowledgebase articles created.

Oak Ridge, Tennessee, United States

• Create and submit Knowledge articles and bulletins for publishing in the VA Service Now Knowledge library.
• Generate monthly Service Now Ticketing reports.
• Testing in MIM Pre-Production Dev Environment – develop PowerShell scripts, create test users, execute synchronization processes during testing.
• Review and execute Test Plans.
• Monitor the MIM Sync engine dashboard for sync errors, process conditions and proper flow of changes to and from externally connected systems.
• Ensure proper management of user provisioning of new accounts, and proper deletion of accounts in accordance with VA policy.

Oak Ridge, Tennessee

• Manage the daily routine operations and maintenance of IT software system applications
• Communicate with end users and understand issues related to end user applications
• Provide Tier 1 and 2 support for the VA Community Care Program

• A PerfectServe Configuration Specialist supports the implementation of new clinician users by configuring elegant workflow solutions. They must apply advanced knowledge of PerfectServe’s platform with experienced.
• Configure solutions for all PerfectServe Programs according to standards and best practices.
• Configure and support new physician users associated with existing hospitals and accounts.
• Work closely with hospital implementation consultant to determine best solutions for new customers.
• Test and QA programming.
• Provide technical go-live support.

• Provide world-class customer service, remaining calm and professional while resolving sometimes complex issues.
• Troubleshoot customer issue using a variety of resources and active listening skills.Home network setup and repair including:
• Wireless configuration for all operating systems including Windows, iOS, OSx, and Android.
• Windows network configurations on XP, Vista, and 7, 8 and 10.
• Router configuration.Peripherals set up:
• TV's

As the Ministry Coordinator, I'm the point of contact for the Ministries we work with, such as pregnancy centers, camps, and other non profit organizations with a 501c3 status.

• Provide inbound software and funding telephone support for credit card processing to merchants.
• Support various proprietary software card processing solutions on the Windows platform, including merchant-hosted and Elavon-hosted virtual terminal solutions.
• Support various Windows-based card processing peripherals, including MagTek Miniwedge USB card readers, RDM check readers, Ingenico and Verifone pinpads, and Epson and Verifone serial printers.
• Support Verifone, Hypercom, and RDM credit card terminals.
• Support RDM Synergy all-in-one and RDM 6000i terminal-based electronic check scanners.
• Investigate all incoming funding issues and ensure transactions are processed properly through use of real-time transaction audit logs and archive data.

Knoxville, Tennessee Area

• Sets up and produces single or multiple copies of printed, typewritten, or other machine-acceptable original material, using photocopy equipment with reduction, enlargement, collating and binding capabilities.
• Provides key services that include correcting stoppages by making minor adjustments, in accordance with equipment manufacturer's operating guides.
• Produces single or multi-color documents requiring the merge of covers, text, indices and related items.
• Operates binding and other auxiliary equipment.
• Performs all phases of equipment set-up, operation and routine maintenance.
• Maintains equipment and supplies, to include cleaning and repairing.