Tom Towe Email & Phone Number

• Strategise and implement management plans for public order events, ensuring compliance with legal standards while optimising resource allocation and conducting thorough risk assessments.• Design and deliver training programmes on public order tactics, conflict resolution, and negotiation techniques for officers, enhancing their ability to manage high-pressure public situations.• Lead and coordinate command operations during public order events, making dynamic, real-time decisions to safeguard public safety, ensure operational continuity, and minimise risks under high-pressure conditions.• Collaborate cross-functionally to continuously review, evaluate, and refine public order policies, integrating real-time operational insights, stakeholder feedback, and post-event analysis to optimise future strategic frameworks.

• Lead comprehensive law enforcement operations for high-profile football matches, prioritising crowd control, safety regulations, and public security to ensure a safe environment for all attendees.• Collaborate with football clubs and stakeholders to develop detailed operational plans, including risk assessments and emergency response protocols tailored to each event.• Actively monitor crowd behaviour during events, implementing strategies to prevent disturbances and violence. Serve as the primary point of contact for police, club officials, and supporters, addressing concerns and ensuring effective communication.• Conduct pre-match briefings and analyse past incidents to inform and enhance ongoing operational strategies. Participate in debriefings to assess matchday performance and identify opportunities for improving safety and efficiency.

• Directed a team of up to 10 officers, providing strategic oversight for daily operations, including patrols and investigative activities.• Managed resource allocation during critical incidents, prioritising officer and public safety in high-pressure environments, such as civil disturbances and high-stakes arrests.• Implemented regular performance evaluations and mentorship initiatives for team members, enhancing professional growth and adherence to best practices. Conducted daily briefings to outline tasks and operational priorities informed by intelligence reports.• Oversaw investigative processes to ensure comprehensive case documentation and compliance with legal standards, facilitating communication between detectives and senior leadership. Optimised personnel deployment to maintain effective coverage and resolve logistical challenges during peak activity.• Served as a liaison to community leaders and local authorities, addressing concerns and fostering public trust. Encouraged a supportive team culture and prioritised officer welfare in high-pressure situations.• Ensured strict compliance with ethical standards and departmental policies, proactively investigating any potential breaches of conduct and implementing corrective actions as necessary to maintain integrity and accountability within the force.

• Lead in-depth investigations into high-profile criminal cases, systematically gathering and analysing evidence, identifying suspects, and building robust case files.• Apply specialised interviewing methodologies (PEACE) to conduct sensitive, trauma-informed interviews, ensuring proper care and safeguarding for vulnerable individuals throughout the investigative process.• Conduct PACE-compliant interviews, meticulously preparing comprehensive case summaries and overseeing the collection, documentation, and preservation of evidence in collaboration with forensic specialists.• Manage intricate case files, ensuring accuracy and timely submissions to the Crown Prosecution Service (CPS). Execute covert operations to dismantle organised crime networks and gather critical intelligence.• Partner with social services, law enforcement, and other key stakeholders to manage complex, high-risk cases, implementing safeguarding protocols and coordinating interagency response efforts.• Collaborate with prosecutorial teams, presenting detailed investigative findings and providing expert testimony during legal proceedings to support successful case resolutions.

• Enhance community safety and engagement by maintaining a proactive police presence, building trust and rapport with local residents to foster a cooperative environment.• Effectively manage a range of emergency and non-emergency incidents, prioritising professionalism and public safety while responding swiftly to diverse situations.• Execute arrests in strict accordance with PACE regulations, ensuring adherence to all legal procedures for suspect handling; conduct thorough traffic stops and investigations to uphold road safety laws while accurately documenting incidents.• Actively participate in crime prevention initiatives and collaborate with community members to gather valuable intelligence, significantly contributing to successful crime-solving efforts.• Prepare comprehensive reports and meticulously collect evidence for ongoing investigations, ensuring all documentation meets the rigorous standards required by the Crown Prosecution Service (CPS).• Represent the police force in judicial settings, delivering clear and compelling testimony while providing crucial support to the Crown Prosecution Service during trials.

• Delivered specialised expertise in currency exchange services, providing tailored solutions that ensured accurate and efficient transactions based on individual customer travel requirements and preferences.• Proactively engaged in the promotion of a diverse range of financial products, consistently achieving and surpassing sales targets; built and nurtured strong customer relationships by offering personalised service and facilitating a seamless exchange process.• Ensured strict adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, safeguarding the integrity of business operations and enhancing client security through diligent compliance practices.• Managed cash transactions with exceptional accuracy, exercising meticulous attention to detail to identify and prevent discrepancies, thereby maintaining operational efficiency and financial accuracy.• Skillfully addressed and resolved customer inquiries and complaints in a timely manner, significantly enhancing overall customer satisfaction and fostering long-term loyalty to the brand.• Maintained a thorough understanding of currency fluctuations and market trends, enabling the provision of informed and accurate advice; collaborated effectively with team members to achieve branch performance objectives, particularly during high-demand periods.

• Delivered exceptional hospitality services to VIP clients, ensuring a memorable matchday experience by meticulously managing personalised requests and arranging bespoke seating and catering options tailored to individual preferences.• Coordinated comprehensive hospitality services for high-profile events, effectively collaborating with multiple departments and establishing strong rapport with VIP guests, serving as the primary point of contact for enquiries, feedback, and special accommodations.• Proactively addressed and resolved guest concerns with a high level of professionalism, employing conflict resolution techniques to maintain a positive and welcoming atmosphere for all attendees.• Partnered with various teams to align efforts with operational goals, providing training and mentorship to new staff members on best practices in service excellence and guest engagement.• Strategically promoted a range of additional services to enhance guest experiences, resulting in increased customer satisfaction and a measurable boost in overall revenue.• Rigorously ensured compliance with Manchester United’s stringent quality standards, consistently delivering a superior hospitality experience that exceeded guest expectations.

• Delivered exceptional customer service by proactively addressing product enquiries and providing personalised styling advice, significantly enhancing the overall shopping experience for customers.• Effectively resolved customer complaints and efficiently processed returns, demonstrating strong problem-solving skills and a commitment to ensuring customer satisfaction, thereby enhancing the store's reputation for quality service.• Maintained comprehensive product knowledge, enabling the delivery of customised recommendations that effectively drove sales and met diverse customer needs.• Accurately managed cash and card transactions through the POS system, while also supporting inventory management and merchandising efforts to ensure a well-organised and appealing retail environment.• Collaborated closely with team members to successfully achieve store targets, particularly during high-traffic periods, by promoting teamwork and effective communication.• Actively gathered and analysed customer feedback to support continuous service improvement initiatives, contributing to a more customer-centric retail strategy.

Bsc In Law And Criminology (Upper 2:1), Law

• In-depth knowledge of UK criminal law, legal systems, and theories of crime and punishment. • Studied criminal procedures, sentencing.

Fdsc In Policing, Law And Investigation (Distinction)

• Comprehensive understanding of UK criminal law, public safety regulations, and investigative techniques. • Studied criminal justice.

Gcses And A Levels

• 13 GCSEs at grade C or above, including Mathematics and English. • A Levels in Business Studies, Sociology, and Physical Education.