Tom Trinder Email & Phone Number

As a Technical Business Analyst with over 13 years of support experience, I am passionate about optimizing processes and systems to drive business success. My experience specializing in ecommerce for various platforms has given me a deep understanding of troubleshooting issues and raising tickets to the L3 team for code changes and enhancements in second line support with Hybris ecommerce.I hold a Lean Six Sigma Green Belt, which enables me to drive continuous improvement in processes and systems. I designed and created the Jira projects that were the foundation of Samsung's ecommerce support activities, and I maintained and administered the support knowledge base on Confluence.I am a proactive problem solver, a strong communicator, and a team player. I have experience designing and creating Jira projects and workflows, and I always strive to improve the processes of any system I encounter. My goal is to continue to grow my career as a business analyst and support projects in a BA capacity.

Listed skills include Seo, Social Media, Google Adwords, Social Media Marketing, and 39 others.

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  Technical Business Analyst Supporting Seuk Ecommerce Operations

  Samsung Sds Europe

  Mar 2021 - Present - Chertsey, England, United Kingdom

  As a Technical Business Analyst at Samsung Electronics UK, I provide expert support for SAP Hybris and ecommerce operations. My responsibilities included identifying issues, fixing issues where possible, triaging and directing those issues to developers via Jira or the operational team via Zendesk, improving processes, and training team members. To manage these tasks, I wrote process documents, monitored performance, and used Kibana to diagnose issues.As a proactive problem solver, a strong communicator, and a team player, I worked closely with internal and external stakeholders to ensure a high level of service delivery. I am committed to delivering exceptional results for my clients and passionate about optimizing processes and systems to drive business success.