Tom Vale Email & Phone Number

Brisbane, Queensland, Australia

I ran the Lotteries & Keno Customer Experience team at Tabcorp, where we drove an unashamedly Customer-focused program of work that sought to drive positive outcomes and improved Customer experiences. The team comprised of Customer/User Experience & Design Tigers (yes, literal Tigers) who deployed design thinking at scale to help the Org put Customer at.

Brisbane, Australia

As the Senior Manager of Customer Experience, my remit is to develop and drive the Customer Experience Vision & Strategy within the Lotteries & Keno business. I'm working with stakeholders at all levels on programs that enable a culture of Customer-centricity and unlock the Voice of our Customer - driving teams to take action and improve the experiences.

Albion, QLD

As Product Manager for Shared Strategic Technology I acted as the first point of contact for new Ideas and the primary interface between Group Marketing, Finance, Lotteries, Wagering and Shared Strategic Technology. I helped to distil high priority Strategies into deliverable initiatives and features which were funnelled through high performing Technology.

Albion, Brisbane

In September of 2015 I was promoted to Senior Business Analyst in the Shared Services team, where we continued to hone our delivery of high value software in rocket-themed launches, multiple times per month.The role involved facilitating conceptual definition of ideas, determining the options to execute, then delivering iteratively in an intelligent manner.

Albion

In October of 2014 I made the transition from Technical Testing and QA into a Business Analyst position in the Shared Services team. This was a very exciting opportunity for me to engage with stakeholders at all levels across the business - and one which I thoroughly enjoyed.Being heavily involved in the specification of business requirements, working with.

Albion, Brisbane.

Employed as a Senior Test Engineer working in a technical capacity across various projects. My workload was comprised of technical Test Planning and Execution (both automated and manual) using various technologies and tools such as TFS, SQL Management Studio, Fiddler, Selenium, Firebug, Quality Center and JIRA.With a focus on delivery amid a shape-shifting.

Brisbane, Australia

Brought in as a gun for hire in 2013 to work with Revolution IT as a Senior Test Consultant for a period of eleven months. As a Senior Consultant I was placed in a position of Senior Engineer at Tatts Group, where I enjoyed the people and work so much that I decided to join them full time!At Tatts I was consistently given opportunities above and beyond my.

Brisbane, Australia

Test Engineer role, using Test Link and Redmine for Test Case and Defect management, working in Virtual environments on platforms such as Red Hat Linux, Ubuntu, Apache2, Windows Server 2003-2008 and both Windows and Linux workstations to test VASCO's data security and authentication software/hardware solutions.

Brisbane, Australia

Working on large software projects in a Test planning, execution & reporting capacity.My political naiveté was somewhat exposed when I took a 6 month contract at Communities only 2 months before a state election was held – in which the change of state government led to all contractors at the Dept. being let go at the end of their contracts.

Brisbane

Created Test Strategies, Test Plans and Test Reports for various projects in a Short term contract.Utilising an extremely well resourced technical test lab to effectively guarantee that Adobe flash updates wouldn't cripple the BCC SOE was a little dry and uninspiring, so I elected to turn down a contract renewal and seek larger, more technical fish to fry.

Milton, Brisbane

UAT Test Coordinator & Wise-cracking miscreant.A 3 month contract assisting in the validation of an entirely new Windows domain network built to facilitate the APLNG joint venture between Origin (37.5%), ConocoPhillips (37.5%) and Sinopec (25%), combining my strong experience in Windows Network & Systems Administration with recently honed skills in.

Sunsuper, QLD Treasury

Joined Revolution IT as a Test Consultant in October 2010, where I was placed into various organisations including SunSuper and QLD Treasury to offer technical guidance for large software projects.Acting as a sort of "Software Testing Shaman" - I brought a youthful if not confusingly disproportionate level of passion to what my friends would call.

Canberra, Australia

Senior Test Engineer for Dept of Defence, Technical Infrastructure and Software testing.During 2009/2010 I was a wide-eyed 25 year old going out on his first real contracting gig, and with the Dept. of Defence, no less! Each day I would drive to what I termed the "concrete shrine of morbidity", a large Orwellian building with windows so thin you'd turn.

Test Analyst, Senior Test Analyst, Test Lead.Worked on an array of projects and learnt the art of software testing.The Border Security Portal project sought to strengthen border security procedures, processes and offer a shorter path to enhanced outcomes. My role was to lovingly craft broad-coverage test suites and confer with Business Analysts and.

Canberra, Australia

My initial foray into the world of IT!The role involved me driving a sun-damaged Blue 1996 Ford Falcon Station wagon around the ACT and NSW, primarily to install, configure and maintain Windows Domain based computer networks shielded by Linux Smoothwall firewalls into Medical practices & facilities, but also to administer specific medical software packages.

Melbourne

Product Management

During this course, students learn to navigate the product cycle, from evaluating users and managing a roadmap to creating an MVP and.

Business Process Management: An Introduction To Process Thinking

Run in conjunction with FutureLearn, this course takes look at the ingredients of business processes, how BPM can improve organisational.

Fundamentals Of Bpm, Computer And Information Sciences And Support Services

Advanced Ctal

Completed all 3 modules; - Test Manager - Test Analyst - Technical Test Analyst

Istqb Foundation, Information Technology

Earned multiple certifications on my quest for specific knowledge pertaining to Software testing.

Mcse, Information Technology

Activities and Societies: Studied at CIT during IT System Admin trainee-ship.Microsoft Certified Solutions Expert.

Ccna I, Ii & Iii, Information Technology

Cisco Certified Network Associate.

Year 12 Certificate

Activities and Societies: Captain of the Athletics & Cross Country TeamsJuggled puberty and some kind of class-work, we call that.

Insights For Innovation Certification