Tom Van Lierde Email & Phone Number

Lebbeke Wieze, Vlaanderen, België

Lebbeke Wieze, Vlaanderen, België

Identifies development needs, develops training material and coordinates and delivers training to the customer care teams in EMEA to ensure that new processes are embedded, new tools are well known and used, new recruits are trained and Customer Care competences are developed.Participates in IM/business projects improving/supporting the customer care organisations throughout the EMEA region starting from design, fit-gap analysis to roll-out procedures in close cooperation with CI managers in order to drive continuous improvement.Has the skills to define the right needs to coordinate/start a recruitment process for potential CCA's or customer care managers going through selections, interviews and the assessment process.Is an all-round, inspiring and enthusiastic team player in an international environment where caring about our (internal) customers is the main driver for success and job-satisfaction.

Wieze

Identifies development needs, develops training material and co-ordinates and delivers training to the customer care teams in Western Europe to ensure that new processes are embedded, new tools are well known and used, new recruits are trained and Customer Care competences are developed.Participates in IM/business projects improving/supporting the customer care organisations throughout Western Europe starting from design, fit-gap analysis to roll-out procedures and assists the CI manager in order to start and follow-up continuous improvement.Has the skills to define the right needs to coordinate/start a recruitment process for potential CCA's or customer care managers going through selections, interviews and the assessment process.Is an all-round, inspiring and enthusiastic team player in an international environment where caring about our (internal) customers is the main driver for success and job-satisfaction.

Assago - Milano

Full SAP Integration project GM business Italy - customer care team support - order entry portal GM

Wieze

- Improving our service to our customers - Aiming to reduce internal complexity by improving our processes- The objective is to increase speed to market- Coach and train our CCA's to become best in providing customer services- Initial scope for the project: Belgium, France, Netherlands, UK, Spain, Sweden, Denmark, Italy, Germany & Poland

Edc (European Distribution Center)

- Lead a team of 6 customer care agents who are responsible for executing operational task as SPOC's for customer service offices across western Europe- Active participation in projects with the aim to improve our customer service- Transactional expert within SAP-module SD / order-to-cash- Power user SAP SD- Country coordinator UK, Portugal, Spain, Italy & Greece for customer service operational tasks

Edc (European Distribution Center)

- Country coordinator UK, Portugal, Spain, Italy & Greece for customer service operational tasks - order-to-cash, idocing SAP-dispatcher/DLx (WMS)- power/Key user SAP SD & trainer order-to-cash (Spain, Italy, UK, Netherlands, Germany, Denmark, Sweden, Singapore)