• Offer price quotes to the customers and inform about min. order quantities• Responsible for article creation and price settings within ERP system• Support account managers with customer visits• Administrative sales contract follow up • Provide weekly KPI updates to SM / account manager• Provide Supply Chain department with forecasts and general developments • Follow the sales / order / sample requests and provide information to the account managers• Actively participate meetings to discuss and improve work processes • Assist group projects (CRM, ERP, Salesforce)

• Coordinate order fulfillment and ensure that products are delivered as expected• Checking order prices and compare with contracts / quotes / price lists.• Process sample orders and RMA's• handle stock returns from distributors • Issue credit notes where applicable• Inform customer, whenever required, about credit holds, delays and business developments

• Product recommendations,• Sales support, • Technical support,• complain handling, • e-marketing,• support cash-back procedures • general information exchange: updates, changes, promotions• Email handling and Social Media support

• Direct sales• Making News letters• Dealing with invoices• General marketing activities and administration

Building / reviewing client files; Preparing declarations; Customer contact; Calculating surcharges; Marketing support; Controlling quarterly reports

Assisting new product launch.Brand development, general marketing, direct marketing, SEO, web site traffic growth for schools

Thesis: Research new business market Developing new media communications for schoolsResearch new media usage and improvement opportunities

Graduate, International Business and Management Studies at Saxion University, Deventer.

Brand development, general marketing, direct marketing, SEO, web site traffic growth