Tom Victor Email & Phone Number

Folsom, Ca, Us

Overseeing Sales, Marketing and Professional Services. Evaluating business needs and ensuring all goals are met based the strategic plans for the company.

Folsom, Ca, Us

Folsom, Ca, Us

• Oversee all company projects and ensure the implementation teams are successfully implementing and providing the highest level of customer support for wholesale distribution / manufacturing ERP systems and integrations for our custom base.• Ensure appropriate company resources are assigned to complete project tasks according to plan.• Maintain effective and proactive communications with the key customer contacts identified at each deployment site, keeping the owner/president informed at all times regarding professional services activities and performance.• Serve as an escalation point for customer issues, pre-live and post-live support.• Responsible for maintaining a highly motivated, well trained, responsive high performing customer centric team of service professionals.• Responsible for training/coaching, and evaluation of implementation consultant team• Responsible for the personal development of implementation consultant team, providing leadership by example.

Folsom, Ca, Us

Senior level consulting with distributors and manufacturers drawing on over 20 years of supply chain management, ERP, CRM, and Ecommerce BtB/BtC experience in the software industry. Roles also include professional services sales, NetSuite sales engineer, software implementation and project leadership in demand and supply planning, project management, analysis and refinement of business requirements, configuration of ERP, CRM and Ecommerce business systems.

• Lead efforts to establish a presence in the Life Sciences industry vertical (Primarily Healthcare, Medical Supplies & Vet Supplies distribution).• Built key marketing/sales collateral specifically targeted for the industry.• Established relationships with 3rd party vendors, associations, buying groups and other networks that contributed to a significant amount of leads that were introduced into the pipeline.• Provided expert advice and strategy to help close new customer sales and existing customer upgrades and services.• Established a successful educational webinar series around hot topics that helped establish IBS as a leader in the Life Sciences industry

• Headed efforts in creating a Software as a Service (SaaS) offering for IBS.• Led team to ultimately build a system that included the following: •• Pre-configured with best practices •• Pre-built workflows, reports, data loads, test scripts and documentation that customers get up and running in a much shorter time than normal.• Drove team to develop new functionality and leading edge technology in support of the solution offering.• Created implementation methodology strategy and control processes.• Lead implementation team on new customer installs

• Provided the most senior level consulting, guidance and direction on customer implementations for distribution and manufacturing.• Provided the best industry practices and setup of software tables with a direct impact on bottom line improvements.• Direct responsibility and leadership in over 10 lifecycle projects, including an expert role in over 40 projects. Lead the largest ERP implementation project in the entire company’s history.• Company expert in: •• Distribution (CRM, Sales, Purchasing & Warehouse Management)•• Manufacturing (MRP, workload planning/scheduling, operations reporting, receiving, costing and analysis)• Many success stories of saving customers significant amount of money and improving business revenue.• These projects account for millions of dollars in revenue for the company and serve as the best references IBS has to offer to its prospects.

• Managed implementation projects throughout its lifecycle (Initiating, Planning, Executing, Monitoring & Controlling, and Closing)• Performed project planning, consulting, support, status update activities associated with each customer.• Assigned proper resources to activities• Provided requirements definition, functional designs, testing, configuration, set up, training, implementation and Go Live support.

• Responsibilities included project management and implementation of modules within the JBA software. • Worked with users to determine requirements and how to process in the new system. • Successfully implemented within a 9 month timeline with many modifications, business process changes and training taking place.

Randolph Afb, Tx, Us

• Responsible for user community of over 300 with a staff of 4 people. • Successfully implemented several new logistics systems that needed to interface with a variety of others systems in the materials management division.• Improved the visibility/use of information as well as streamlined processes through the use of technology (hardware and software). • Achieved all timelines, goals, and stayed within spending budget.

Randolph Afb, Tx, Us

• Managed a team of 10 – 12 people in the material management division. • Successfully achieved monthly/quarterly metric goals for the division.• Implemented procedures and created key performance indicatory to ensure replenishment goals and service levels were being met or exceeded.• Provided leadership, training, resolved conflicts, and created a highly motivated team to maximize resource utilization.• One of less than 10 individuals to be selected for USAF educational program to obtain MS in industrial distribution.

Ms, Industrial Distribution/Technology

Ba, Communication Studies