Tom W. Email & Phone Number

Attleborough, GB

In my current role as IT Systems Manager, I've transitioned to having complete responsibility for the day-to-day operations of our IT infrastructure, whilst continuing to uphold a substantial portion of the responsibilities previously held as the IT Systems Administrator. Additionally, I have a heightened emphasis on strategic project planning, road.

I served as an IT Systems Administrator, with a focus on achieving impactful results and supporting the optimisation of IT infrastructure delivery. My expertise spanned a diverse range of technologies and tools, including managing the administration of the Microsoft 365 suite - covering Intune, Microsoft Defender (for Business, Endpoint, and Office 365).

Norwich, England, United Kingdom

My role mainly comprised of 3rd line support and project management/delivery. Whilst my job title was IT Service Manager, this didn’t correctly describe what I did, and Project/Solution Engineer was more appropriate. My day-to-day responsibilities included being the highest escalation for the IT Service desk, where we serviced around 1600 users across 50.

Norwich, United Kingdom

As part of a team of 6, I'm working in a 2nd line support technician role. I'm responsible for managing Windows and AV updates via our RMM tool (N-Central), as well as backup and recovery within the same platform. For those on Veeam, I've optimised their backups and replications so they follow the 3-2-1 rule and they meet the clients RTO and RPO.

Forge House, Little Cressingham, Norfolk, IP25 6AY

Working with STV management to identify opportunities for improvement to processes and business operations within our IT systems. Communicating with internal colleagues to understand the needs of departments and the organisation as a whole. Analyse my findings and create suggestions for strategic and operational improvements and changes. Gain agreement.

Forge House, Little Cressingham, Norfolk, IP25 6AY

Assisted the IT Technician with various developments across the business. Provided technical support for end users. Provided user level training on daily applications used, including Microsoft Word, Excel, Outlook, Winman (ERP Software) and other computer related skills. Assisted in research of new technologies and software that might be beneficial to the.

Forge House, Little Cressingham, Norfolk, IP25 6ND

Created and managed a collection of product specifications for every product in the STV range. Inspected all incoming goods and various outgoing goods for large shipments, against these product specifications. Maintained an accurate database of product information by collating raw data from an extensive range of STV and own brand products (approx. 500, new.