- Provided customer service by educating guests on facilities and event operations- Assisted with the execution of event promotions to include the distribution of premium items- Provided guests with the utmost care and attention to ensure a first-rate fan experience- Supported event staff by assisting either event setup and breakdown, staffing registration tables and interactive stations, and interacting with guests- Specifically assigned to Alumni Operations team, where I am responsible for assisting in the facilitation of signings/appearances for 10-15 Patriots Alumni per game

• Managed roughly 10-15 student workers per game by assigning positions, training/instructing new workers, and performing rounds to maintain a safe, friendly gameday environment• Facilitated gameday operations by greeting officials and visiting teams/coaches, supporting gameday staff such as athletic trainers or sports information workers • Ensured adequate gameday facilities by setting up equipment for crowd control, camera/media crew and announcers, gameday staff, and athletic trainers before each game• Organized the breakdown of facilities in an efficient manner to help facilitate future set-ups• Collaborated with intern group and supervisor in weekly meetings to discuss job assignments, protocols, and any other important notes for the athletic events that week

· Oversee security of stadium sections, front door, rink-side· Help run certain halftime shows, raffles, or on-ice events· Scan tickets upon entry· Organize and manage parking pre-game· Provide strong customer service assisting fans with general questions/problems, etc.

• Created weekly contact lists with roughly 300 new marketing contacts using a prospecting database, to provide brand and marketing contacts for email outreach that matched the client’s targeted audience • Sent 300 emails per week using multiple sales pitches tailored to specific brands, contacts, or locations, to set-up as many follow-up meetings as possible• Engaged in bi-weekly staff meetings to discuss new marketing strategies and any other important weekly notes• Worked closely with supervisor to design and implement different marketing outreach strategies, based on evaluations such as open rate and # of meetings set, to increase outreach performance• Participated in follow-up sales calls with brand contacts, as well as semi-regular client meetings to go over new deals, events, or marketing materials, to maintain good client relationship and up-to-date marketing strategies• Drafted and edited sponsorship proposals for brands in late-stage negotiations, to secure and finalize a deal

Delivery Driver· Packaged and organized takeout orders· Delivered orders to customers in a timely manner Host, Waitstaff Help· hosting and seating customers· answering phone calls, taking orders, cashing out customerso Supported waitstaff by: clearing and cleaning tables, setting tables, assisting in any side tasks Expo Manager· Managed the ticket system in the kitchen · Organized and assembled waitstaff’s meals for distribution· Distributed food to waitstaff when busy· Assisted line cooks, dishwashers, and any other kitchen staff when needed Server· Provided excellent service to ensure customer satisfaction· Took customers’ orders and delivered food and beverages· Provided menu recommendations, as well as answered questions and shared general info about the menu/specials· Responsible for cleaning/upkeep of server station, kitchen, and other commonly used restaurant facilities

Maintenance/Grounds Crew May 2018 – June 2020 (Seasonal)· Landscaping of 150-acre park including brush removal, raking, garden bed maintenance, mowing, and bee removal· Trash pickup and bathroom cleaning· General customer service of park guests· Event set up including tent installation, table and chair setup