Tom Wasil Email & Phone Number

Livonia, Mi

Diagnosed individual software and hardware related issues in an office environment for organizational personnel. Resolved issues in a timely manner or elevated them as necessary through formal support ticket processes.• Produced and installed disk images using Dell KACE endpoint systems management software• Performed quality control on reimaged machines including the application of security settings and verification of all installed software and drivers• Received, documented, and distributed all new laptops and desktops throughout the organization, ensuring proper inventory control and the maintenance of supply on hand• Installed, updated, and verified licensing information for software remotely installed from a secured area on the server• Recycled over 150 software items, 50 pieces of hardware, and 25 ink printer cartridges, reducing waste and increasing usable storage space

Novi, Mi

Converted full sized project drawings and specifications to a descriptive manual and digital format. Scanned projects into digital format for electronic distribution to provide information from architecture firms to contractors.•Processed an average of 6 projects a day including over 150 drawings and 3000 specification scans; project value ranged from $50K to $40M •Utilized large format and high speed scanners to convert architectural specifications and drawings to digital formats including .tiff and .pdf; modified scanned files to maintain uniformity in orientation and to input construction material specifications using proprietary indexing and cataloging software•Prepared projects for distribution both physically and digitally; generated compact disks and uploaded projects through FTP to a site to allow online customers access at any time

Ann Arbor, Michigan

Designed, built, and configured machines according to customer specifications and for installation on customer’s networks. Received and distributed components and final products on a daily basis via several couriers.•Assembled and delivered over 100 personal computers according to customer specifications with an estimated total value of over $250K; sourced, identified, and integrated individual components into the overall system and ensured compatibility; installed the operating system, software, and required drivers.•Interfaced with an average of 3 individual customers on a daily basis, focusing on the specific needs of each client and ensuring they received proper attention and guidance to arrive at a solution; diagnosed and solved each customer’s hardware and software problems with an accuracy rate of 98%•Conducted weekly inventory of $50K of on hand components maintaining proper inventory control•Negotiated and purchased service contracts through major software companies including Microsoft and Lotus to establish licensing agreements to deliver to the end user

Bachelor Of Science (B.S.), Information Assurance - Network Administration, 3.07

Certifications Classes For A+, Network+

Associate Of Science (A.S.), Network And System Administration/Administrator