Concierge
CurrentAs a Concierge Agent at American Express, I specialize in providing meticulous customer service, involving attentive listening, detailed problem-solving, and the art of extracting essential information from clients. This role has honed my ability to identify user needs, ask relevant questions, and tailor solutions accordingly. These skills are directly transferable to UX/UI research, enabling me to decipher user behaviours, synthesize complex information, and advocate for designs that align with user preferences and needs.