At Kyndryl, I am responsible for technical leadership of "complex" IT Services engagements. Coordinating subject matter experts across the globe to enable our clients to transform, grow, and modernise, I develop a range of global solutions for new business deals that vary in size and complexity, with the main focus being infrastructure outsourcing. I form a part of building our new company with customer success, trust, empathy and change at its centre. I have strong interests in the full application stack and smarter, more ethical solutions for the public sector from infrastructure to architecture to education.My responsibility is to develop an end-to-end solution meets the client objectives, is competitive, creative, and takes advantage of the best technology available. I have strong experience in managing teams from business development to post-signature, to develop solutions across all areas including Hybrid Cloud, End User, IT Service Management, Business Continuity, Service Desk, Deskside Support, Migration and Project Management. Other responsibilities include leading internal approval processes, developing and delivering proposals, agreeing contract schedules and working at all levels of the client to ensure partnership for success.

I am a Technical Solution Manager (TSM) in the IBM Strategic Sales team, which has responsibility for bidding on highly competitive IT Outsourcing contracts over $40m in size. The TSM is part of the bid leadership team with overall ownership of the solution design and costs - In practice this means leading a team of subject experts, controlling internal processes and working face-to-face with clients to gain agreement from requirements to contracts, as well as assisting in the development of business cases.As a TSM, I have been a key member in multiple successful bid teams totaling over $2bn of revenue for IBM, signing contracts of different sizes in multiple industries, including major banking and retail contracts. I work in a leadership role for multi-skilled teams both co-located and geographically dispersed. Outside of my primary responsibilities, I have worked extensively with Business Development to break in to new accounts.My role has given me the opportunity to work with all areas of IBM, from Mobility solutions to HR consulting, in a position that requires and teaches a large range of skills including negotiation, project management and sales skills. I have also had the fortune to become deeply involved with customers and grow to understand their business in order to best meet their needs.

The main remit of my role is to directly support IBM Sales teams operating in the London & South Geography. This ranges from technical and admin support to helping develop proposals, marketing material and events. In a period of great change for IBM, I have, with a small team, been responsible for the development of management systems that are in use across all the local sales teams.I also work a great deal outside my primary role: Assisting the IBM UKI Banking team in running highly successful client and internal events; Helping to improve and expand IBM's internal communications procedures; Volunteering in local communities and more.

I support IBM's New Client Acquisition team for the London and South unit. As part of my role I work with the Client Unit Executive and Client Managers to manage pipeline, help coordinate sales campaigns and integrate the team more effectively with IBM as a whole.