Tom Weiland Email & Phone Number

Tom Weiland is a Vice President, Support, Vice President, Customer Service at Amazon. He possess expertise in leadership, customer experience, e commerce, management, program management and 45 more skills. Colleagues describe him as "Tom is one of those people that you feel lucky to have meet and had the chance to work for in the course of your career. He is thoughtful, challenging in the right way, and courageous in making the hard decisions that come with running a global customer service organization for one of the world's most dynamic and fast evolving companies. As a manager and mentor, he trusted me to run my business while providing advice and guardrails to stay in step with the company direction. He has a knack for asking the question that suddenly clears away ambiguity and gives me clarity on the next step. One of the things I admire about Tom is his ability to connect with employees at all levels, and truly be the voice of the front line. He found time every week to take live contacts from customers so that he could personally experience what customers were saying and what it was like to solve their issues as an associate. From there, he would step into a meeting discussing the future of contact automation and the bot strategy, tapping another of his strengths - using technology to be two to three steps ahead of the immediate needs. There are not many people who have led organizations of this size and breadth, with this much change and innovation. Tom made it look easy. Tom leaves Amazon CS with strong leaders and deep roots in customer obsession. His mark is permanent on the org and on Amazon. I look forward to seeing him take on his next challenge.", "I worked with Tom when I was a VP in Customer Service at Amazon for nearly 9 years. Three things you should know about Tom: 1) He is responsible for building and running what I consider the premier customer service organization in the world. This organization is referenced, studied and copied by many companies around the globe. In my opinion he is the top CS professional in his industry. 2) He built a culture that delivers amazing results to customers and built an organization with a sense of purpose and value. People at all levels have always been proud to work in Tom’s organization. That’s an extraordinary achievement. 3) Tom has applied technology to help customers at an unprecedented pace. From implementing click-to-call many years ago (which became an industry standard) to delivering breakthroughs in shipment tracking, Amazon CS under Tom’s leadership has consistently set the innovation and tech bar for the rest of the industry. Tom gets my highest possible rating – 5 stars! :)", and "Tom is without a doubt one of the best leaders I have ever had the pleasure of working with in in my 20+ years. He embodies all that is great in leadership. He is strategic, innovative, inspirational, passionate about customers, and never forgets the front line employee doing the work. While working for Tom at Amazon I was able to learn valuable leadership lessons I employ today. Another trait I appreciated about Tom was his ability to let his leaders lead as well. When working for Tom, I was always able to set the path forward for my team with his support. I would work for Tom again without question and think he would be a huge asset to any organization focused on delivering an amazing customer experience."

Listed skills include Leadership, Customer Experience, E Commerce, Management, and 46 others.