Tom Whitcomb Email & Phone Number

Vernon Hills, IL, US

Provide advanced infrastructure design guidance and solutions for company's strategic northwest clients. Specialization in networking products, architectures, and solutions that build client's technology foundation. Foundation that encompasses infrastructure for datacenter/campus, cloud, and hybrid technology platforms. Solution coverage that spans.

Providing strategic and architectural guidance for variety of cloud, enterprise, and datacenter clients. Services include architectural assessments, hands-on engineering and development, and executive management assistance. Clients included:Quandary Ventures: Provide cloud cost assessments, cost-optimized network/telecommunication procurement, cloud.

• Responsible for sales support initiatives for internal sales, distribution/MSP/VAR customers worldwide. Work closely with sales department to assess customer environments and provide architectural guidance with regards.
• Design and sell custom cloud IaaS solutions with variety of products and services. Entails expediently assessing customer environments, designing proper architecture, quoting, and providing statement of work definition.
• Executive lead for advancement of $22B distribution strategic partner. Integral member of partner environment; establishing and growing strategic relationships, creating sales tools to speed sales process, and.
• Created and automated distribution of company's products and services through pricing definition, SKU generation, and quoting tools. Effort provided needed pricing structure while allowing for seamless quoting.

Boulder, CO, US

• Multi-faceted position requiring startup initiatives (funding, employee selection, policy & procedure creation, etc). Primary architect and operational lead in building IaaS cloud company for discerning enterprises..
• Developed initial offerings for multi-vendor architecture that entailed IaaS infrastructure, security products, backup/Disaster Recovery as Service, VDI, multi-site architecture, and white-glove customer support center.
• Built multi-site national cloud hubs in United States within 3 month time frame, followed by mutli-site international locations within expedited 2 week timeframe. Overall results constituted DBJ CIO of Year Award.
• Instituted ITIL-based governance system, centered around Salesforce, custom built Excel-backed inventory management system, and multi-tenant automated monitoring systems.
• Executed sales initiatives and business development support that helped close 75% of the company’s revenue.
• Attained SSAE-16 Type II operating certification in first year via implementation of needed infrastructure components, best practices, and variety of policies and procedures.

Denver, CO, US

• Responsible for IT infrastructure and operations for 12 data centers representing more than 1M square feet. Areas included website operations, enterprise and network engineering, storage, information security, service.
• Implemented ITIL governance structure and re-aligned technology resources within first 90 days of tenure to optimize team effectiveness and compliance.
• Redesigned connectivity to 12 facilities across eight key North American markets. Resulting modifications increased application and system availability from below 99% to over 99.99%+
• Led implementation and design of comprehensive enterprise-wide monitoring and alerting system that entailed customed NOC maps, scripted health checks, and deep insight into corporate infrastructure health.
• Eliminated 75+ high security risks as creator and head of firm’s information security office.
• Led implementation of Salesforce ERP. Selected vendors, created security policies, established business continuity and disaster recovery plans. Oversaw end user training for 100+ employees.

Fort Lauderdale, FL, US

• ITIL certified managed service provider. Provided oversight and onsite management of customer operations and service desk environments. Maintained corporate infrastructure, improved operational processes, increase.
• Spearheaded complete transition of marketing client's multi-site IT operations support team to a comprehensive managed services configuration, while meeting an expedited three-month timeline.
• Implemented and maintained client’s network engineering, storage, telecommunications, and data centers.
• Managed multi-location support teams based in Florida, South America, and the northeastern US.
• Automated and provided critical monthly service delivery reports that communicated needed insight to the health of critical systems, storage, network, and disaster recovery platforms.

US

• Acquired by Vantiv in 2010, designed datacenter buildouts, security and credit card processing center supporting prepaid cards for worldwide organizations. Helped build strategic relationships with MasterCard, Visa.
• Guided seven-month construction of credit card fulfillment and technology center that exceeded Visa/MasterCard regulatory security guidelines while providing 10x scalability for business.
• Built organizational structure for IT that included website operations, enterprise engineering, logical and physical security, telecommunications and call center, service desk, facility management, and vendor relations.
• Led program office and key team member for strategic adoption of Scrum Agile project methodology.
• Implemented enterprise-wide phone system that successfully handled all VoIP and call center functionality.
• Designed and managed multi-tiered, multi-site architecture that achieved 99.99%+ availability for production applications and web services, including tested warm-site failovers for production website operations.

US

• Business unit within fortune 500 entity. Managed all IT operational aspects of technology infrastructure, enterprise network and systems, and website operations. Lead technology liaison between business unit and.
• Improved infrastructure availability to above 99.99% (from below 99%) within first 6 months of tenure.
• Assisted in rollout of a Balanced Scorecard initiative, helping design, train, and provide ongoing measurements and optimizations.
• Saved $500,000 by spearheading internal IT audit of telecommunications that led to 20 circuit and account modifications and renegotiation of vendor pricing structure.
• Directed and managed overseas support project with India business unit that integrated globally-located support teams in a follow-the-sun support configuration.

Boulder, CO, US

• Industry-leading provider of published electronic content, ebooks, and audiobooks from leading industry publishers. Content delivered to customers world-wide. Responsible for all IT aspects of delivery model.
• Led company’s first-to-market DRM/eAudiobook product, which grossed more than $3M in 12 months.
• Initiated strategic partnerships with Microsoft, various MP3 manufacturers, CDN’s, and datacenters worldwide.
• Architected technology foundation that consistently achieved an availability rate above 99.95%.
• Saved $250,000 annually by relocating production website from California-based collocation environment to Colorado. Team earned Employee of the Month honors for completing project in 3 months with no downtime.