Thomas Wick Email & Phone Number

New York, New York, Us

I partner with cross-functional teams across sales, client services, operations, technology, legal, and marketing. Serving as a subject matter evangelist, I work alongside a team of product managers and developers, supporting the design and development of digital product and platform capabilities.* Lead and support key product initiatives from concept through implementation.* Act as a Product Owner, engaging with engineering and QA teams in Agile methodology.* Create and maintain project schedules; manage internal communications to project and executive teams.* Work with product managers and client teams to assess issues and suggest improvements.

Bellevue, Wa, Us

Transformed Supply Chain, Finance, Fraud, and Insurance strategies into executable plans, managed projects from start to finish, fostered vendor partnerships, and guided cross-functional teams, with an emphasis on security, efficiency, and meeting customer requirements.* I acted as the primary liaison between stakeholders and the development team, managing expectations and ensuring stakeholder needs are met.* Guided in all phases of the product development lifecycle, including sprint planning, reviews, and retrospectives.* Secured funding by analyzing industry trends and competitive landscapes, prototyping innovative solutions to elevate product appeal.* Refined the roadmap with Unified Modeling Language (UML), architecture, engineering feedback, and SQL-driven insights for strategic, data-informed decision-making.* Increased backlog-to-sprint conversion by 60% by implementing Scrum Agile methods and encouraging team engagement and entrepreneurial thinking, enhancing deployment speed by over 40%.* Conducted a detailed analysis across platforms, identifying, and mapping Controlled Unclassified Information (CUI), enhancing decision-making to meet US Government compliance on time.Accomplishments:* Mentored and integrated over 50 DevOps engineers, facilitating a culture of collaboration and continuous improvement that resulted in meeting all delivery milestones ahead of schedule.* Led a digital upgrade of mission critical warranty exchange and commissions programs with an automated, SOX-compliant CI/CD pipeline, improving data accuracy and reducing latency by 30%, achieving marked improvements in market agility, operational cost savings, customer satisfaction, and cybersecurity risk reduction.

Atlanta, Georgia, Us

Directed integration of Device Insurance and CRM, upgrading data security, reducing transmission costs, and ensuring smooth team collaboration for testing phases.* Ensured new CRM and Product Catalog platforms' integration and approval, guaranteeing efficient cross-platform data processing.* Executed unit, functional, and user acceptance testing. Validated data ingestion frameworks and transformation logic. Managed and closed test cases with stakeholder approval.* Coordinated B2B Device Insurance integration, streamlining backlog, sprint planning, and CI/CD processes, ensuring timely, error-free, and budget-aligned product releases.* Aligned vendor roadmaps and Jira lifecycle with strategic objectives to integrate device insurance seamlessly, enhancing customer satisfaction, and maximizing operational efficiency.Accomplishments:* Modernized in-house data ingestion frameworks, achieving a 50% reduction in data extract transmissions.* Led post-mortem reviews, improving testing, deployment, and cutting latency by 30%, enhancing data accuracy across systems.

Advised on a major overhaul of the ordering and billing system, implementing a streamlined product offering map across the Enterprise Product Catalog. Managed configuration of diverse product offerings and billing strategies.* Developed detailed documentation and managed project timelines, leading technical and executive meetings throughout the product lifecycle.* Collaborated with stakeholder, product manager, DevOps, and architects to refine reporting requirements, improve SLAs, and ensure product integration and functionality.Accomplishments:* Streamlined billing team's guidelines by digitizing troubleshooting manuals on SharePoint, halving ticket resolution and communication times, enhancing platform monitoring efficiency.

Toronto, On, Ca

Counseled on modernizing Order Management, Enterprise Product Catalog, Converged Charging, Supply Chain, Third-Party Vendor Management, and Billing platforms into digital, real-time BSS solutions. Analyzed data on customer usage, payments, preferences, and operations to optimize product lines, device sales strategies, activation processes, and billing methods, thereby enhancing retail and customer care interactions.* Assessed transformational architectural designs for Order Management, Billing, and CRM systems, streamlining complex integrations, enhancing risk analysis, and aiding stakeholders' informed decisions.* Coordinated discussions between Technology and Business Partners to align third-party system integrations with the new BSS platform, ensuring SDLC models meet project requirements.* Developed acceptance programs, guaranteeing project specifications compliance and building stakeholder trust with transparent, robust product development.Key Achievements:* Directed critical technical discussions, using real-time data analytics and clear architectural designs, which established credibility and fostered a collaborative environment. Earned stakeholder trust through rigorous analysis and active engagement, reducing the product lifecycle by 25%.

Chesterfield, Mo, Us

Led BSS managed services teams, specializing in Enterprise Product Catalog for DIRECTV, Comcast, and Cablevision, driving catalog strategy to align with client goals, improve customer experience, and fuel growth. Enhanced catalog features, ensured data accuracy, and collaborated with stakeholders to keep offerings current, fostering innovation and efficiency.* Coordinated product catalog updates, ensured information accuracy, aligning content with strategic goals and product offerings.* Identified opportunities to enrich the product catalog, elevating user experience, efficiency, and product value.* Applied strict data validation protocols to ensure catalog integrity and accuracy.* Ensured the product catalog matched current offerings and goals through stakeholder collaboration.* Directed change efforts for seamless product and system updates, keeping stakeholders aligned.* Guaranteed product catalog compliance with industry standards and data security regulations.* Supported strategic planning with analysis of product trends, customer needs, and competitive landscape.Key Achievements:* Designed user guides and provided support, enabling optimal user proficiency, and improving data accuracy by 35%.* Harmonized product catalog with key business systems, increasing operational efficiencies by 40%.* Developed teams focused on innovative product catalog execution, encouraging continuous innovation.

Chesterfield, Mo, Us

Transformed and migrated the subscriber base and billing information of acquisitions into major cable and satellite companies, including DIRECTV, Comcast, and Cablevision. Led the implementation of Enterprise Product Catalogs (EPC) for streamlined, nationwide product offerings, ensuring their accurate and seamless integration with existing BSS ordering and billing platforms. Managed the configuration of complex product offerings, promotional campaigns, and billing codes.* Enhanced the customer experience through streamlining order management, device sales strategies, and billing processes, tailored to customer preferences and behavior.* Improved operational efficiency and reduced costs by automating routine tasks and optimizing supply chain and vendor management processes.* Facilitated data-driven decision-making by providing actionable insights from customer data, helping to refine product and service offerings.* Identified integration patterns and practices to seamlessly connect new BSS platform with existing IT infrastructure.* Ensured design , build, and delivery of a secure, scalable, and compliant BSS solution, complying to industry regulations, positioning the client for sustainable growth.Key Achievements:* Accelerated the digital transformation by improving data migration automation tools, allowing the client to launch a month early and stay competitive in the fast-evolving telecom industry.