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Project Management | Agile, Scrum, SAFe | Operations ManagementSUMMARY:• Accomplished leader with extensive experience managing teams and projects in both business and IT roles as Scrum Master, Project Manager, and Operations Director• Highly skilled communicator who builds, motivates, and manages successful matrixed teams across business and IT functions• Recognized for cultivating strong and positive stakeholder and client engagement, delighting customers, and for genuine passion about Agile, continuous improvement, process controls, compliance, and risk managementCAPABILITIES:• Expertise and Experience: - Experienced with Agile/Scrum, traditional Project Management, and Operations Management; actively driving prioritization and execution of backlogs, project plans, stakeholder status reporting, and governance structures, to deliver against budget, timelines, scope, and resources, with high quality and audit-ready outcomes - Certified Scrum Master (CSM) and Scaled Agile Frameworks (SAFe) Certified Scrum Master (SSM) - Comfortable managing and leading diverse, matrixed teams through ambiguity - Focused on continuous improvement. Lean Six Sigma Green Belt trained.• Relationships and Communication: - Dynamic, collaborative and consultative engagement with both internal and external stakeholders - Highly effective and skilled communicator, experienced with engaging, presenting, and reporting, internally and with clients, at all seniority levels - Experience engaging directly with clients, internal and external stakeholders, vendors, and across the enterprise; bridging business and IT perspectives • Consultative Leadership: - Collaborative, flexible, energetic leader, focused on helping people to be successful - Optimistic and results-oriented leader: working to select and mentor the right people to deliver the right outcomes - Decisive and focused leader of teams in many formats; direct-reports, matrixed, virtual, hybrid
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Sr Project ManagerVoya Financial Feb 2020 - PresentNew York, Ny, Us- End to end Project Management for multiple projects in Wealth Solutions, Health Solutions, and Corporate areas. - Resource planning, team leadership and governance, audit governance, managing risks, contingencies, and dependencies.- Direct client liaison for project health and status monitoring and communications across a portfolio of concurrent IT projects -
Senior Project Manager, ScrummasterMassmutual Nov 2018 - Jan 2020Springfield, Massachusetts, Us• Salesforce Scrum Team: Combining multiple CRM tools onto a single Enterprise Salesforce instance • Enterprise Platform Optimization Program (SAFe Agile): transforming and modernizing multiple ETL and data-mapping platforms into a single Enterprise tool - Drove and facilitated Agile Scrum ceremonies: Sprint Planning, Huddles, Refinement/Grooming, Sprint Review, Demo, Retrospective, Quarterly planning, SAFe Agile Program Increment Planning events - Provided timely, regular, detailed communication to stakeholders and team including status reporting, celebrating successes, and escalations - Monitored and managed risks and issues, surfaced and cleared impediments - Supported and mentored team as Agile coach and champion - Utilized workflow and collaboration tools: JIRA, Confluence, Box, SharePoint, MS Teams, Clarity/PPM - Ensured audit-readiness of project artifacts • Project Management for multiple small and medium scale business-as-usual projects utilizing waterfall and hybrid approaches, including Kanban -
Sr It Project Manager ConsultantCvs Health Jan 2017 - Nov 2018Woonsocket, Ri, Us -
Director Of OperationsFidelity Investments Jan 2008 - Aug 2016Boston, Ma, UsDefined Benefits Outsourcing • End-to-end process ownership and program management, with accuracy consistently above 99% and defects decreasing by 44% over 5 years • Development and expansion of broad controls for high-risk, highly-visible client deliverables, resulting in 8 years of successful SOC-1, client, and corporate audits • Development and maintenance of reporting and metrics with a focus on operational efficiencies and excellence in delivering high quality customer outcomes • Relationship building with internal and external business partners to achieve ongoing quality and process improvements: survey ratings 100% “satisfied” or “extremely satisfied” for 2 years running -
Senior Operations ManagerFidelity Investments Nov 2005 - Dec 2007Boston, Ma, UsDefined Benefits and Defined Contribution File Processing; Workplace ServicesSuccessfully drove end-to-end process standardization and implemented robust controls • Built newly functionalized and matrixed international team of 30 analysts and developers • Transformed non-standard and highly variable process to near 100% standardization over 2 years -
Business Analysis ConsultantFidelity Investments Mar 2004 - Oct 2005Boston, Ma, UsHR/Payroll Information System Implementation • Provided expertise, analysis and direction regarding transformation of service operations processes, tools and infrastructure • Developed requirements and specifications for reporting and interfaces -
Senior Process Improvement AnalystFidelity Investments Jan 2002 - Mar 2004Boston, Ma, UsHR/Payroll Outsourcing: Large Market - Client Services • Created, developed, re-engineered, and supported processes, procedures, tools and infrastructure to streamline and drive efficiency into service delivery, metrics and reporting • Created and supported MS Access database application that enabled workflow, business process management, customer relationship management, and issue resolution management for client services organization - integrated with enterprise tools • Served as business unit lead on cross-functional, practice-wide, and cross-practice project teams -
Senior Hr Information Systems AnalystHp (Compaq) 2000 - 2001Palo Alto, Ca, UsCompaq Human Resources Administration Center • Systems documentation, instructional design, web design, training facilitation, end-user support, systems testing, facilitation of process improvement methodologies, project management -
Operations ManagerVts Transportation 1997 - 2000• All aspects of operations, management, scheduling and training for staff of 3 Supervisors, 6 Trainers, 100 Drivers • Designed and implemented performance metrics, operational standards and measurement systems.
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Recruiter And Hr GeneralistVts Transportation 1995 - 1997• All aspects of recruiting and staffing; wage and job analysis, advertising, recruitment campaigns and events, hiring budget management • Created and maintained comprehensive MS Access HR recordkeeping database application
Tom Wiggin Skills
Tom Wiggin Education Details
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Tufts UniversityPhilosophy -
Questrom School Of Business, Boston UniversityGeneral
Frequently Asked Questions about Tom Wiggin
What company does Tom Wiggin work for?
Tom Wiggin works for Voya Financial
What is Tom Wiggin's role at the current company?
Tom Wiggin's current role is Sr Project Manager (CSM, SSM, MBA).
What is Tom Wiggin's email address?
Tom Wiggin's email address is th****@****ail.com
What is Tom Wiggin's direct phone number?
Tom Wiggin's direct phone number is +161791*****
What schools did Tom Wiggin attend?
Tom Wiggin attended Tufts University, Questrom School Of Business, Boston University.
What skills is Tom Wiggin known for?
Tom Wiggin has skills like Project Management, Program Management, Operations Management, Cross Functional Team Leadership, Business Process Improvement, Client Relations, Building Business Partnerships, Leadership, Strategic Planning, Risk Management, Strategy, Analysis.
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