Thomas Wilks Jr Email & Phone Number

Delaware And Southern New Jersey

I am a Field Arbitration Manager for a not for profit organization whose goal is to efficiently and economically resolve insurance claim disputes between our member insurance companies. Our members expect best in class service with quality arbitration decisions from well trained, knowledgeable arbitrators. By recruiting, training, and coaching my volunteer arbitrators and maintaining a high level of quality decisions, our member’s expectations are not only met, but exceeded. Arbitration Forums’ members expect quick dispute resolution performed accurately and economically. My position requires a thorough awareness and understanding of our products and services that can bring operational cost savings to our members in not only the arbitration process, but also in the negotiation process. My recruitment of the most talented arbitrators, coupled with the superior resources and technologies available to our members have achieved results of greater than expected recovery of subrogation dollars and increased member satisfaction.

Malvern, Pa

Worked a two month contract at Allstate Insurance company negotiating damage dispute files. Responsibilities also include writing and filing arbitration on unresolved disputes.

Worked as an independent volunteer arbitrator specializing in automobile damage disputes. I attend monthly hearings in Plymouth Meeting, PA and Wilmington, DE.

Malvern, Pa

PROFESSIONAL EXPERIENCEAllstate Insurance Co, Valley Forge Subrogation Center, Malvern, PA (2004– 2010)The largest publicly held insurer in the United States. Subrogation Damage Dispute Consultant (2004-2010) Responsible for all technical and procedural activities related to the negotiation and arbitration of automobile property damage disputes in one of Allstate’s two auto subrogation centers nationwide. • Anticipated problems and generated solutions demonstrated by creating the position of Damage Dispute Consultant in the subrogation department. Tactical planning resulted in a reduction in file direction response time from an average of 15 days to 3 days.• Increased Allstate’s subrogation recovery awards and productivity by providing clear and concise winning strategies to a team of 40 negotiation and arbitration representatives using strong interpersonal skills. Maintained an arbitration winning percentage of 80 %. • Analytical abilities determined the file direction of all damage dispute cases assigned to Valley Forge Subrogation Center: sending to Negotiation, Arbitration, Litigation or deeming a write-off if determined non-economical to pursue. Analyzed an average of 80 disputes a week.• Business process improvement demonstrated by redesigning procedures and communication templates in response to the change from a Legacy based claim reporting system to a Web based Next-Gen system. • Conducted damage dispute training sessions for negotiation and arbitration representatives.• Represented Company as an expert in automobile damage dispute cases at Arbitration Forum hearings. • Monitored and tracked Arbitration Forum hearing awards nationwide and published in-house articles on strategies that maximize recovery of subrogation dollars.

Columbia, Maryland

• Maintained superior customer service ratings and superior estimate review results while mitigating damages per company best practices guidelines.• Proficient in Audatex Estimating and Autosource total loss valuation systems.• Established and maintained effective working relationships with S.I.U. in the investigation of auto theft claims.