Tom Witte Email & Phone Number

Rolling Meadows, Il

Continuing to develop and maintain excellent customer relations through daily internal and external customer product interactions, as well as, training / assisting field service technicians with troubleshooting cell site enclosures and helping our customers or technicians understand how to determine component failures and what replacement to order. Provide product recommendations to meet customer application needs within the telephony network between the central office and the home. Support new product introductions by editing installation processes and procedures in our manuals and ensuring desired replacement components and replacement installation procedures are accurate and included.

Elgin Il

Looking to assist customers with their product and application needs within the inside and outside plant telecom industry.

Warrenville, Il

Develop and maintain excellent customer relations through daily internal and external customer product interactions and training / assisting field service technicians with troubleshooting cell site enclosures, as well as, helping customers or technicians understand how to determine component failures and what replacement parts are needed. Provide product recommendations to meet customer application needs within the telephony network between the central office and the home. Support new product introductions by editing installation processes and procedures in our manuals and ensuring desired replacement components and replacement installation procedures are accurate and included.

Warrenville, Il

Continued development of Technical Support Representatives; - Trained on a new ERP call tracking system to log and track call history electronically. - Utilized a Field Service Engineer (FSE) to service critical customer situations on site.- Created new database to track FSE's service calls.- Created new product replacement part databases to increase call time proficiencies.- Developed product training to help Customer Service be more proficient with customer calls.- Encouraged TSR's to develop their training skills by also performing that training.

Franklin Park, Il

Lead team of Technical Support Representatives (TSR’s) to develop new processes to decrease call times to internal and external customers. Assist Engineering, Marketing and Marketing Communications with information pertaining to datasheets and installation manuals.

Franklin Park, Il

Worked with Product Manager, Sales and Customers reviewing sales volumes and determining products to create, add or remove from contracts. Created and reviewed sales history margin reports with Manager for monthly meeting. Worked with Customers for requirements and Engineering to developemnet new products.Published article on new product development project completed. Developed product datasheets and assisted engineering on development of installation manuals.

Franklin Park, Il

Created Fiber Optic enclosures for the Fiber to the Home Telephony market. - Designed and patented a fiber-optic splicing and cable management enclosure. - Designed a sealed metallic casting & non-sealed enclosure to house an Optical Network Unit (ONU)- Redesigned our pedestal to mount both ONU’s & brought it from a negative to a positive margin. - Assisted Engineering Director by leading the facilities ISO9000 team to create our ISO procedures.

Franklin Park, Il

Worked on the largest central office expansion project in center city Philadelphia for Bell of PA. 4 year project adding 400,000 lines to the facility. - Developed the computer floor and main frame positioning floor plans. - Designed a 2 tiered cable splicing enclosure system for managing the 400k splice terminations. - Maintained on and off-site customer contact from the design phase through installation.- Worked with Engineers to create telephony equipment parts and products for 19 or 23 inch wide racks and mainframe distribution systems.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, Cum Laude

Architecture

Mechanical Engineering & Design