Leading a value-driven organization to make a meaningful difference in our members lives through internal efficiencies, expense management, deposit and loan growth, and a focus on the member experience and needs Member of the Senior Executive Leadership Team achieving annual loan growth of 8%, deposit growth of 6%, membership growth of 6%, and an expense ratio of 2.85% while developing and achieving technology plan objectives that align with the Enterprise Strategic Plan Reconfigured and developed an IT team focused on internal service and communication while reducing personnel expense and adequately managing transaction, operational, reputation, and information security risks Developed and maintain a cost effective IT infrastructure focused on high availability, security, and responsiveness to member and employee needs in a timely manner Redesigned the Business Continuity Plan from a system based plan to a critical, essential, and non-essential process based plan that was executed in October 2018 due to Hurricane Michael (Cat 5) resulting in the loss of our primary and secondary data centers, corporate office, and three branches  Implemented a vendor management solution and reduced IT related expenses by $4MM over five years through various IT contract renegotiations  Lead a process improvement team focused on system integration, member pain points, and internal efficiencies Responsible for Core Processing, Network, System Analysts, Project Management, Document Management, Information Security, and ATM teams and meeting or exceeding operational and capital expenditure budget targets

Resonant Technology Partners provide our clients comprehensive Information Technology support and management services to help your organization maximize your infrastructure investment by optimizing your systems’ availability, security, and reliability. Our managed service methodology provides your organization the IT infrastructure you need to run your business processes to meet your customers’ needs while mitigating the operational, transaction, and reputation risk associated with Information Technology systems. We meet our client’s strategic technology needs by providing a Virtual CIO for technology planning & budgeting, system integration, IT contract negotiation, vendor management, and business continuity planning. We have a 98% client satisfaction rating based on our client’s feedback.

Leverage technology expertise to market services within financial organizations Establish partner relationships with executive and senior management in strategic banks and credit unions to identify their strategic, operational, and technical objectives, and align Fiserv solutions to achieve their goals  Drive overall client satisfaction while widening and deepening the strategic partnership for mutual benefit Lead a multi-functional team across various lines of business to accomplish client objectives achieving new sales and billings growth targets

Managed an enterprise information technology team maintaining a secure high availability voice and data infrastructure Participated on the Strategic Planning Council to set organization strategies and operational objectives Designed and implemented an enterprise technology plan that provided long-term flexibility and integration resulting in annual savings of $1M  Prioritized, coordinated, and managed IT projects using a two-tier committee structure resulting in stakeholder satisfaction Managed systems develop team enhancing system functionality and data integration Redesigned business processes integrating systems and data resulting in increased households and accounts, reducing data entry errors, and improving the customer experience. Key initiatives included new account opening and consumer loan processing Developed IT policies and procedures that met FFIEC regulatory guidance and audit recommendationsCreated and implemented a business continuity plan that included the build out of a redundant data center and new technologies reducing recovery time objectives from days to hours for critical and essential business processes Managed information security policies, procedure, and systems effectively protecting IT assets Managed technology vendor relationships for multiple business units. A skillful contract negotiator reducing IT operational expenses and improving service levels

Designed, installed, and managed various information technology projects for financial institutions, hospitals, petroleum corporations, state agencies, food brokers, and other entities Highly skilled in people management, system design, and project management