At Triptych, we empower companies to maximize their marketing resources while increasing sales enablement, productivity, and engagement. Our SaaS platform offers an easy to use solution that allows a remote sales team to create the content and materials they need to sell. All while ensuring those materials remain compliant within highly regulated industries, such as healthcare, financial services, and manufacturing.Proper resource planning and allocation ensures projects are completed on time by having the right staff available when needed. Focused on optimizing human resource allocation and utilization for client project builds.Responsibilities:- Manage resources ensuring they are allocated properly and used efficiently to projects and tasks.- Assign and re-assign staff to projects and tasks based on workload, skills, experience, and availability.- Work closely with Account Executives, Customer Success Mangers, and Project Coordinators to understand upcoming resource needs.- Attend project meetings to gain visibility into project timelines, risks, and staffing requirements.- Tackle problems like resource conflicts, constraints, and gaps in the plan.- Forecast upcoming resource needs based on project plans and timelines.

- Assisted four team Project Managers.- Attended team standup meetings twice a week to discuss project issues and/or needs.- Monitored DOC (Deployment Operations Center) tickets; additional materials/hardware needs and provided Tech trouble shooting.- Reviewed F-3 store layout maps with PM for cable runs and hardware placement.- Assisted PM with reviewing materials and hardware needs prior to placing orders.- Tracked all shipments for team on site and project team. Secured return shipping at project end.- Shipping verification and delivery confirmation of materials and hardware. - Ordered additional materials and hardware when necessary.- Worked with procurement team to secure lift contract and assisted with purchase orders.- Ordered lifts, validated delivery, addressed any lift issues during deployment, validated pick up, verified lift invoice pricing, documented lift financials for PM.- Assisted with writing project scope check lists.- Scheduled necessary store go backs if project team needed to complete work.- Tracked stores needing a Low Voltage permit.- Assisted PM with test and turn up of new data circuits.Assisted other project teams:- IP Camera: Shipment tracking, delivery confirmation, and DOC ticket support.- Traffic Counters: Shipment tracking, delivery confirmation, and DOC ticket support.- Server Upgrades: Sent daily status reports to corporate leadership.- Curbside Pick Up: Assisted with exterior wireless access point placement.- Beacons: Configured devices and shipped to stores.

- ESL deployment was the largest single project in Best Buy history. Our team deployed to over 700 stores.- Assisted three team Project Managers.- Managed the team’s T-minus deployment schedule and sent task reminders to team members.- Attended daily standup meetings to discuss project issues and/or needs.- Kept store Master deployment spreadsheet and release folders up to date.- Submitted Change Requests (CR).- Monitored DOC (Deployment Operations Center) tickets; additional materials/hardware needs and provided Tech trouble shooting.- Worked with procurement team to secure lift contract and assisted with purchase orders.- Ordered lifts, validated delivery, addressed any lift issues during deployment, validated pick up, verified lift invoice pricing, documented lift financials for PM.- Updated RDU (Retail Deployment Utility) with lift height requirements.- Worked with PM to review store site surveys to ensure needed materials/hardware were accounted for.- Assisted PM with reviewing materials and hardware needs prior to placing orders.- Reviewed F-3 store layout maps with PM for transceiver ceiling placement.- Tracked all shipments for team on site and project team. Secured return shipping at project end.- Shipping verification and delivery confirmation of materials, hardware, and ESL price tags.- Ordered additional materials and hardware when necessary.- Monitored Care Kit replacement needs.- Sent status emails for materials, hardware, and ESL price tags.- Notified leadership when ESL hardware monitoring should be turned off and when to turn on again.- Notified RTI (Retail Technology Integration) and Sign Team when to enable ESL store monitoring.- Scheduled necessary store go backs if project team needed to complete work.

- Partnering with the team’s Business Analyst, I wrote business requirements, test cases, user acceptance testing documentation, and learned to run effective stand-up project meetings.- Prepared and presented Network Enterprise Library status reports to the Project Manager.- Compiled documentation for meetings and took meeting notes.- Assisted with tracking project issues.- Scheduled Avaya, Skype, and group meetings using Microsoft Outlook Meeting Planner.- Documented and created process workflows and created job aids using Microsoft Visio.- Troubleshoot issues, performed research, identified the needs of the project, and defined opportunities for process improvements.- SharePoint site owner and developer. Attended bi-monthly SharePoint learning webcasts.- Collected all site-related information, consolidated/organized major project information, detailed circuit drawings, complete equipment specifications, individual site photos, and more.- Populated and continuously updated the library so that employees were able to locate relevant information quicker, streamline work processes, maintain system uptime, and had access to current and accurate information.- Regulated site access permissions and moderated read/write permissions. Invited and revoked site access as needed.- Produced documentation to track those with access to the Network Enterprise Library.- Maintained address locations and naming conventions database to ensure integrity.

- Barriers to Entry is a three-week program created to prepare participants to be able to become an IT Project Coordinator or IT Project Manager role at client locations.- The training covered the basics, soft skills, methodologies, concepts, principles, & practices for traditional project management and agile (scrum master and product owner).- Participated in mock classroom projects using Agile methodology, storyboarding, and project planning.

- Assisted with growing Exactech’s presence in Minnesota.- Coordinated and managed instrumentation and implant needs for surgical procedures.- Responsible for all company products, along with GPS surgical navigation.- Provided surgical case coverage help throughout the territory.

- Shoulder Specialist for the Stryker distributorship.- Called on upper extremity fellowship-trained surgeons.- Responsible for growing Stryker’s presence in the upper extremity market.- Coordinated and managed instrumentation and implant needs for surgical procedures.- Trained reps on primary/reverse shoulder arthroplasty and assisted reps with converting competitive shoulder surgeons.- Involved with total hip, total knee, total shoulder, surgical navigation, and trauma procedures.- Provided case coverage help and offered expertise with difficult procedures.- Exposed to MAKO Robotics.

- Responsible for coordinating surgical instruments and implants for surgery.- Worked with Sales Representatives to ensure proper products were available.- Process incoming surgical sets, verifying kind, count, and condition of all instruments and implants for specific sets.- Research and troubleshoot any nonconforming surgical set returns/RMAs/Extra Loaner Returns, through the utilization of the inventory management system (WebOps).- React accordingly to last-minute scheduled procedures.

- Called on ten orthopedic surgeons selling total joint products and trauma products.- Successfully grew a territory where Biomet was virtually nonexistent prior.- Territory growth each year.- Long-term relationships with surgeons and hospital staff members.- Contributed to team sales efforts by mentoring new reps and assisting with training.- Proven authority in any difficult revision procedure, providing excellent support and guidance to all of the following: surgeons, hospital staff or other reps.- Coordinated and managed instrumentation and implant needs for surgical procedures.- Provided surgical case coverage in other territories as needed.

- Worked in a $4.5 million-dollar territory that consisted of five accounts.- Helped maintain and increase sales numbers.- Coordinated and managed instrumentation and implant needs for surgical procedures.- Revision total joint arthroplasty specialist.- Training Manager for Zimmer-Page and assisted with corporate training at Zimmer.- Attended new product meetings and helped train the sales force upon return.- Author of “Site Sellers”: A selling tool used for quick selling opportunities.- Research Specialist: Created monthly clinical white paper summaries for the sales force. Provided information regarding new and current Zimmer products. Researched competitive information & industry trend updates.- Implemented a Zimmer-Davis library that was to be completed in early 2007.- Provided surgical case coverage in other territories as needed.

- A member of the orthopedic and spine specialty teams.- Coordinated instrumentation needs for surgical procedures.- Involved in all areas of orthopedics including total joint arthroplasty, sports medicine, arthroscopy, orthopedic oncology, and spine surgery.