Tom Robertson Email & Phone Number

Oakhurst, Ca

I started my career in the US Army where I concentrated on organizational management and logistics while directing a multi-million dollar aviation unit. After living and traveling overseas for a number of years I went on to pursue my educational goals.After pursuing my Bachelor’s Degree in Finance at the University of San Francisco; I went on to complete my Master’s in Business Administration (MBA) with concentrations in both Operations Management and Logistics at Syracuse University. I then entered the corporate sector where I spent nearly 10 years focusing on turning around struggling operations before striking out on my own.Breaking from the corporate sector gave me the opportunity to pursue my passion for travel and the ability to work remotely with clients from all over the world. I get no greater pleasure than working with business owners and clients as their dreams, hard work and persistence pay off as both their business and sales grow.My corporate background gave me exposure to a varied assortment of business operations which allows me to quickly understand what a business’s needs are; how to capitalize on the strengths and improve those areas that may need additional focus. Being a business owner myself, I am attuned to the needs my clients and how to assist them. Whether it is: assuming small tasks, assisting with content development or helping determine new directions for the business.It is now my privilege to work with entrepreneurs, businesses and agencies to optimize and push forward to achieve their business goals. My experience helping business owners run their affairs remotely ranges from simple day-to-day tasks to much more specialized and complex tasks. I am known for being service orientated, self-motivated, organized, efficient, committed and reliable with a great eye for detail. These traits carry whether I am working solo or as part of a team working on projects.www.tomrobertsondesigns.com

Worldwide

I am a Freelance Business Services Provider, Virtual Assistant and Designer who has decided to sell it all and travel full time. Follow how I made the decision to break from the norm and follow my heart.I cover how I made the decision, the choices I make and how I plan to work full time while traveling. The site is all about travel and following your dreams. I'll show you options on: how you can travel affordably, places to see, how to stay connected and how you can find work while you are on the road.I work with and am available for travel sites, tourist locations, recreational areas, private tour companies and private brands to review, market and promote your location through social media. I combine my Graphic Design, Photography experience and lust for travel when reviewing and marketing travel destinations.www.travelmyroad.com

Successfully manage and coordinate Business Development Projects, On-line Sales Portals, Social Media Marketing, Customer Relations and Design Projects from concept through completion.Oversee backend operations; including web site development, on-line sales via Web site, eBay and Amazon, performed order processing. Design and develop print and electronic advertising as well as social media advertising campaigns.Work closely with clients to create vision, conceive designs, and consistently meet deadlines and requirements. Train and assist Customer Relations Team. Create and conduct highly persuasive sales and marketing presentations. Expertly convert features to benefits to achieve client objectives.Key Achievements:• Took company from a regional entity to an international company with multi-million dollars sales through on-line sales within two years.• Automated and integrated: order processing, fulfilment, shipping and accounting functions that reduced daily order fulfillment and data entry for 12 hours to 2 hours. • Successfully drive social media sales campaigns.• Design and direct print advertising campaigns.

Home Decoration and Outdoor Products company that serviced the Floral and Gift Industries. Developed business and oversaw operations from conception from domestic market growth in all 50 states. Attended industry trade shows, and regional sales markets.Established supplier relations, solicited and oversaw both wholesale and retail accounts.

Oversaw all aspects of the company’s largest Western Operation. Directed assistant managers, supervisors and support staff as well as monitored recruitment of owner-operators. Supervised 32 independent owner-operators who performed in-home delivery of furniture and appliances. Accountable for establishing budget, key performance indicators and comprehensive quality indices. Negotiated rates and contracts with clients and outside service providers. Key Achievements:• Increased client revenue by approximately $5 million over 2 years.• Improved customer satisfaction rating from 75.6% at takeover of operation to 99.2%.

Managed seven delivery locations for varied clients. Maintained direct interface with clients senior location managers. Recruited and oversaw owner-operators who performed in-home delivery of furniture and appliances. Responsible for ensuring both client and end user satisfaction with delivery operations. Full P&L, Budget, KPI, and Comprehensive Quality Index responsibility.

Supported operations and assisted in establishing policy for 14 Distribution Centers nationwide. Performed financial and operational analysis of all operations to ensure that maximum productivity and budget levels were met. Oversaw operation of company’s Outside Purchased Goods warehouse. Key Achievements:• Implemented new computerized delivery scheduling system, reduced paperflow by 95%.• Developed computerized Transportation, Delivery and Vendor Claims system, which allowed the company to capture approximately $230,000 annually in lost claims.

Oversaw operations of a 50,000 square foot distribution facility, which shipped in excess of $6 million annually. Reduced cost per unit from second highest in the company to the lowest in a period of 6 months. Implemented inventory control procedures, which reduced shrinkage to zero percent. Negotiated contracts with outside service providers. Supervised customer service and In-Home repair departments. Full budget and P&L responsibility.

Mba, Distribution/Transportation Management And Operation Management

Activities and Societies: Master of Business Administration - Dual Concentrations: Distribution/Transportation Management and Operation.

Bachelor Of Science, Finance

Certificate, Web And Graphic Design

Adobe Illustrator, Photoshop, Dreamweaver and In-Design Web site development of both informational and e-commerce sites Print design.