Tom Wyrick Email & Phone Number

Des Peres, Mo

Research issues and solve complex problems as assigned by IT management. Handle escalated tickets from Tier 1 support. Help write and update documentation on processes and procedures. Work as liaison between software development team and IT support team. Serve as SharePoint admimistrator and provide support for Teams and Teams Rooms conferencing system. Assist with Docuware document management system issues. Manage O365 user licensing and Adobe licensing for Acrobat Pro, Sign, etc. Help… Show more Research issues and solve complex problems as assigned by IT management. Handle escalated tickets from Tier 1 support. Help write and update documentation on processes and procedures. Work as liaison between software development team and IT support team. Serve as SharePoint admimistrator and provide support for Teams and Teams Rooms conferencing system. Assist with Docuware document management system issues. Manage O365 user licensing and Adobe licensing for Acrobat Pro, Sign, etc. Help troubleshoot and resolve Exchange mail issues with user mailboxes, email distribution lists and O365 group mailboxes. Troubleshoot Forticlient VPN issues and network/Internet outages at remote sites. Show less

Reston, Virginia, United States

Providing I.T. support for data center engineers in the Northern VA region

Gaithersburg, Md

Support and maintain both an on-site data center and cloud based systems for 90+ geographically dispersed employees and 150+ freelance workers. Environment consists of a combination of Mac OS X and Windows 10 workstations, Cisco Meraki firewalls and wireless access points, QNAP and Synology NAS appliances, Android and iOS mobile devices, and a mix of Windows, Linux and OS X Servers with VMWare ESXi virtualization and Veeam for backup and replication. Applications in use include Microsoft… Show more Support and maintain both an on-site data center and cloud based systems for 90+ geographically dispersed employees and 150+ freelance workers. Environment consists of a combination of Mac OS X and Windows 10 workstations, Cisco Meraki firewalls and wireless access points, QNAP and Synology NAS appliances, Android and iOS mobile devices, and a mix of Windows, Linux and OS X Servers with VMWare ESXi virtualization and Veeam for backup and replication. Applications in use include Microsoft Dynamics/Great Plains accounting, PaperSave document management, Microsoft Office 365, SQL Server, the Adobe Creative Suite, ESET anti-virus and DropBox for Teams. Phones are handled with a cloud-based VoIP phone system using Polycom phones with Fonality. Show less

Saint Louis, Mo

Manage the use of outside consultants and plan/implement changes to the existing I.T. infrastructure. Provide in-house support for the computers, printers, software applications (including Microsoft Office, AutoCAD LT, FabTrol, ProNest CNC nesting software and BAI Metal Pro) and network (including SonicWall firewall and point to point VPN). Build and maintain corporate Internet web sites. Handle adds/moves/changes for phone system, email and computer accounts. Approve telecommunications… Show more Manage the use of outside consultants and plan/implement changes to the existing I.T. infrastructure. Provide in-house support for the computers, printers, software applications (including Microsoft Office, AutoCAD LT, FabTrol, ProNest CNC nesting software and BAI Metal Pro) and network (including SonicWall firewall and point to point VPN). Build and maintain corporate Internet web sites. Handle adds/moves/changes for phone system, email and computer accounts. Approve telecommunications bills for payment. Show less

Saint Louis, Mo

Wyrick Consulting provides on-site PC and Apple Macintosh service, support and consulting to both business and residential customers. Typical client needs include installation and secure configuration of wireless networks, spyware and virus removal, design and arrangements for hosting of small web sites, backup solutions, computer hardware upgrades, and recommendations on new hardware and/or software purchases. Evening and weekend hours are available at no extra charge, and service contracts… Show more Wyrick Consulting provides on-site PC and Apple Macintosh service, support and consulting to both business and residential customers. Typical client needs include installation and secure configuration of wireless networks, spyware and virus removal, design and arrangements for hosting of small web sites, backup solutions, computer hardware upgrades, and recommendations on new hardware and/or software purchases. Evening and weekend hours are available at no extra charge, and service contracts are an option. Show less

Maryland Heights, Mo

Performed computer service calls for both residential and corporate customers. Repaired and upgraded PC and Mac hardware, performed software and operating system troubleshooting and upgrades, virus and spyware removal, installed and configured wireless networks and peripherals, provided training, and installed new systems.

St. Charles, Mo

Refurbished vintage Apple Macintosh computers and peripherals, and installed a custom collection of educational and children's game software, to prepare them for resale as "first computers" for young kids. Provided on-site support for systems installed at daycare/childcare facilities and developed business advertising (web site, flyers, print ads, etc.).

Saint Louis, Mo

Responsible for phone system adds/moves/changes, user account setup and security and new PC deployment and configuration. Provided day to day computer support/assistance for employees, and made purchasing recommendations. Also assisted with server upgrades and scheduled maintenance, and handled tape backups and file restores for users.

Florissant, Mo

Worked as a technician, building custom PCs and providing warranty repair and customer support. Computer LInc, Inc. was a computer reseller, focused on providing computers to the medical industry and educational institutions.

Communication Arts

Education record