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TechOps is a company that provides DevOps and IT support services to Web3 and Blockchain companies around the world.My role is to help with their expansion by building up the revenue operations involving Sales, Marketing and Customer Relations.

"Crystal Mountain: Home of Crystal temple and Garden of Eden, located in the northern mountains of Ibiza. A magical place for New Earth contributors to meet and raise awareness in the world together. We have the vision of a New Earth, a new reality for humanity, rooted in love and abundance for all."

I completed my commercial sailing license within two weeks and started working immediately for Champagne Sailing. I quickly became their most active skipper, in two seasons I completed over 200 Charters of 3 to 7 hours each with 20-40 passengers at a time, mostly without assistance. I never caused any incidents or received a bad review. This role Taught me a lot about customer experience, including the sense of being held safely, self-reliant, and dependable and reliable.

Clix Computer Centre is Byron's leading computer shop offering commercial and private services as well as stocking a large selection of IT products. My role was to deal with B2B and B2C sales as well as troubleshooting and scheduling repairs.My role at the storefront is to welcome customers and help them find the best solution to whatever problem or request they have. We pride ourselves on being knowledgable, effective and transparent with our customers to help them find the best… Show more Clix Computer Centre is Byron's leading computer shop offering commercial and private services as well as stocking a large selection of IT products. My role was to deal with B2B and B2C sales as well as troubleshooting and scheduling repairs.My role at the storefront is to welcome customers and help them find the best solution to whatever problem or request they have. We pride ourselves on being knowledgable, effective and transparent with our customers to help them find the best solution for their needs. Working together with our two repair technicians we manage to complete most repairs in less than 24 hours. Show less

As the lead technical support engineer at Airtame I am in charge of ensuring all customers of Airtame obtain the training and support required for using Airtame wireless screen sharing as a solution.At this moment, April 2018, there are six technical support specialists working in my team, four at Airtame HQ (Copenhagen, Denmark) and two at Airtame's remote office (Brooklyn, New York)My responsibilities as the team Lead are:- Interview and hire new recruits to an ever… Show more As the lead technical support engineer at Airtame I am in charge of ensuring all customers of Airtame obtain the training and support required for using Airtame wireless screen sharing as a solution.At this moment, April 2018, there are six technical support specialists working in my team, four at Airtame HQ (Copenhagen, Denmark) and two at Airtame's remote office (Brooklyn, New York)My responsibilities as the team Lead are:- Interview and hire new recruits to an ever expanding team.- Ensure the highest quality support to a growing customer base of over 30.000 organisations worldwide.- Complete technical sales calls with high potential customers.- Complete top-tier technical support calls directed at live troubleshooting sessions, correct setup of Airtame and network infrastructure to use the Airtame solution.- Facilitate, organise and maintain the product feedback loop between customers and product managers.- Tests for quality assurance of every software and firmware release.- Complete technical training workshops for all new members of Airtame's revenue team.- Complete technical training presentations in-person and remote for partnered Airtame resellers.- Create online documentation and content for Airtame's help-centre (help.airtame.com)- Record video tutorials and presentations. (youtube.com/airtame)- Complete technical screening for Inter-corporate partnerships.Additional Facts:- I was involved with video production at Airtame to film and create use case videos and tutorials- I spent an accumulated 2.5 months of my time at Airtame based in Brooklyn, NY to help hire and train the customer success team.- I frequently traveled to give product demonstrations, in-person troubleshooting and setup, and even record use case videos. Show less

This was my entry position at Airtame Aps. After backing the Airtame crowdfunding campaign on indiegogo* and enrolling in their BETA testing program, I reached out to the founders of Airtame via their online forum to offer my technology expertise in hopes of obtaining a student job. The offer quickly amounted to a full time position to be Airtame's first and, at the time, only technical support specialist. I joined the Airtame team as the 21st employee in June 2015 right as the first units were… Show more This was my entry position at Airtame Aps. After backing the Airtame crowdfunding campaign on indiegogo* and enrolling in their BETA testing program, I reached out to the founders of Airtame via their online forum to offer my technology expertise in hopes of obtaining a student job. The offer quickly amounted to a full time position to be Airtame's first and, at the time, only technical support specialist. I joined the Airtame team as the 21st employee in June 2015 right as the first units were being shipped to the backers of the indiegogo crowdfunding campaign. Joining a start-up at its initial phase was a big challenge which came with ever more tasks and responsibilities. It was an amazing experience living and breathing the startup life and showing great progress towards the success of the Airtame product and the company behind it. My time at Airtame as been one of the most profound moments in my engineering career. Not only because of the success we've had but also because of how fast we learnt and progressed, going from having a product that was a challenge to even give away to improving the product and showing daily sales of tens of thousands of dollars across the globe.My favourite part about having this position at Airtame was that, since there was no team or process in place upon my arrival, I had full control to build the service I had always dreamt of receiving from solution providers. My previous experience in the field always left me frustrated when dealing with customer support agents. At Airtame I was not going to let that happen and from that moment I built the outline for Airtames customer success service which has received praise as "outstanding customer support" in almost every online review about Airtame. Tasks:-Technical Sales: Driving sales from a technical approach-Technical Support: Providing support for the users of over 25.000 devices sold.* Reference Link: https://www.indiegogo.com/projects/airtame-wireless-hdmi-for-everyone#/ Show less

Helping to run all kinds of back-end management of the flagship store in Copenhagen. My Experience: Since the beginning I gained the trust of the managers at A&F Copenhagen. I was given leadership role for most of the tasks and was always chosen to take care of unfamiliar tasks. I enjoyed the two years working at A&F and was always challenged and offered new and more difficult tasks to the point that I was taking care of manager tasks. Tasks:-Receiving and processing… Show more Helping to run all kinds of back-end management of the flagship store in Copenhagen. My Experience: Since the beginning I gained the trust of the managers at A&F Copenhagen. I was given leadership role for most of the tasks and was always chosen to take care of unfamiliar tasks. I enjoyed the two years working at A&F and was always challenged and offered new and more difficult tasks to the point that I was taking care of manager tasks. Tasks:-Receiving and processing shipment-Stockroom Maintenance-Auditing-Floorset Updates-Display Building-Stock Transfering-Salesfloor Replenishment-Sales Representative Show less

IEV Aps. was offering student jobs to students from DTU. I took this job which consisted in assisting the workshop manager in the building, prototyping and designing of a small range of electric vehicles intended for industrial settings. While I was there we worked on the prototype of a three wheeled vehicle that hosted a pallet sized space at the front which was modular. At the time the customer could chose to have a compartmentalised box useful for transportation of post, a refrigerated box… Show more IEV Aps. was offering student jobs to students from DTU. I took this job which consisted in assisting the workshop manager in the building, prototyping and designing of a small range of electric vehicles intended for industrial settings. While I was there we worked on the prototype of a three wheeled vehicle that hosted a pallet sized space at the front which was modular. At the time the customer could chose to have a compartmentalised box useful for transportation of post, a refrigerated box used fro the transportation of food items or a toolbox. The use cases were endless which is what made the product worth the development.During my time here I worked with power tools, metal forging, electrical solutions, batteries, motors, logistics and workshop maintenance. Show less

Joaquin Cabrera, owner of Panoramik, was my go-to computer expert growing up. He would help me whenever I needed it and over time I learnt more and more. Once I was old enough to work with him he took me on for a summer of work where we upgraded the IT used at Schools, Businesses and consumers up and down the coast. I learnt about large scale network deployments, student computer deployments, enterprise security and troubleshooting.During the summer of 2012 we worked on a variety of… Show more Joaquin Cabrera, owner of Panoramik, was my go-to computer expert growing up. He would help me whenever I needed it and over time I learnt more and more. Once I was old enough to work with him he took me on for a summer of work where we upgraded the IT used at Schools, Businesses and consumers up and down the coast. I learnt about large scale network deployments, student computer deployments, enterprise security and troubleshooting.During the summer of 2012 we worked on a variety of projects repairing Computers and setting up IT solutions for private and corporate clients. Our biggest project during this summer was upgrading the IT solutions at "Almuñecar international School" where we fitted new networking infrastructure (cabling, switches, servers, modems, etc) and prepared a new fleet of laptops and thin-clients. The experience taught me what was required of IT professionals under time and budget constraints. The project was completed ahead of schedule.Day-to-day tasks involved running a walk-in repair shop encountering all kinds of problems from flooded computers, data recovery due to ransomware, hardware upgrades, PC maintenance, PC builds, sales and customer relations for businesses who used our service on a continuous basis. Show less

Helping to run the family business as a property manager. Managing a range of high end properties on the Costa Tropical dealing with urgent issues, upgrades, rentals & maintenance in various languages and dealing with clients from all over the world. This job gave me an appreciation for high quality work and customer relations. The business was very successful and although others tried to compete, we remained the top managers on this stretch of the coast.

Due to the amount of foreign retirees living in my home town of La Herradura, I saw an opportunity to offer my skills with computers and my ability to speak English and Spanish to help them with any IT troubles they had. The types of jobs that I worked on varied from choosing new equipment, broadband provides, building websites, fixing hardware/software issues and finding solutions for specific tasks like backing up data or synchronising across various locations.