Establish organizational structure to support rapid growth in company headcountExecute CEO’s strategic vision to design an MVP for a custom built marketplace platformManage GTM operational initiatives, contributing to a 4x MoM increase in new vendor acquisitionEnsuring business continuity and driving critical strategic initiatives during a pivotal development phase

Advise and lead tech stack implementation to reduce inventory management errors by 90%Design company re-organization to empower improved decision making timeline, reducing inefficiencies and bottlenecksSource and guide third-party service providers to supplement lean startup teams focus on high growth

Wescover connects people to unique, high-quality and sustainable products all over the world. As a curated marketplace, Wescover helps you discover art, furniture and decor, while introducing you to the small businesses and independent artists that create them.Driving the CEO's mission as an amplifier of her voice, extension of the company's vision and allowing her to focus on strategyManage non-technical responsibilities, including payroll, HR, financial modeling, buyer and seller side supportCollaborate cross-functionally to execute new projects and partnership processes to expand on new revenue opportunities.Lead operations and customer support team for creators and clients globallyIdentify and source new channels for increased process efficiency

Introduced data-driven product development, leading to expanded target audience and customer baseFostered advertising strategies to be implemented by ad agency, improving return on advertising spend (ROAS) Established strategic partnerships, generating additional revenue channels

Launched product subscription model, boosting customer lifetime value (LTV) by 3XStreamlined procurement operations, reducing costs by 15% and delivery time by 50%Solved inventory management challenges, lowering surplus inventory during low seasonDesign standard operating procedures to reduce timeline from idea to launch across departments

Designed white label solution, increasing sales revenue by 25%Restructured customer support process, lifting user retention rate to 90%Collaborated with developers to integrate tech stacks, expanding services internationallyConceptualized new features, driving annual customer growth rate by 20%

Defined key performance indicators (KPIs) to optimize business performanceRedesigned and tailored performance dashboards for 50 major clientsStandardized hiring and payroll processes, raising productivity by 30%Analyzed monthly and quarterly financial forecasts

Developed and managed marketing guidelines for 5000+ multi-family and student housing unitsAnalyzed P&L to develop operational efficiency and optimize revenue planningCreated policy and procedure for future company growth and acquisitionsGuided national management team to increase opportunities to reach new prospects

Liason between Client Service Group, Investment Counselors, and Fisher Investments' seven largest broker-dealers to improve efficiencyDevelop policies and procedures to create a more structured foundation for trainingAssist in the implementation and testing of the new technologyReorganized billing procedure to decrease invoice delivery time

Collaborated with Portfolio Specialists and Analytics Group to manufacture research pieces. Designed presentations to assist in acquisition of new clients. Improved communication with sales and relationship managers to provide cohesive brand and identityCreated and introduced mentorship/training program for the development and transition of new team hires.

Managed 180 vehicles while maintaining a 90% on-rent percentage per monthImproved customer satisfaction level by 10% in one month through effective organization and improved avenues for customer feedbackTrained and motivated new employees to manage inventory and understand the financial effects it has on the branch