- Managing licenses, subscriptions and hardware database, including overseeing the distribution process- Utilization of asset management tools to provide insights into software usage, spending trends, compliance status, and opportunities for optimization- Maintaining and updating the IT assets register efficiently- Analyzing a variety of data sets using SAM tools such as Softcat and FlexNet- Conducting negotiations for contracts with suppliers to optimize terms and agreements

- Provided annual cost forecasts to the accounts' representatives, conducted quarterly reporting to SHI, and performed various related data quality checks- Managed Microsoft SPLA licensing, including communication with account DPEs and quarterly calculation of Microsoft software usage for assigned accounts- Processed payments on behalf of IBM for SPLA usage and reported purchase orders to SHI- Collaborated closely with account DPEs to optimize SPLA usage and costs

- Oversaw all FOH operations, including maintenance, labor management, scheduling, ordering, staffing, and guest relations- Maintained high levels of customer service and upheld standards- Set targets and objectives for the FOH team, conducting monthly reviews- Provided support to both external and internal contacts

- Oversaw project management responsibilities for two key accounts, Microsoft and Oracle, generating annual sales exceeding $2 million- Managed the end-to-end execution of complex Microsoft eLearning initiatives, from initial inquiry to final product delivery- Implemented a strategic cost reduction plan targeting both internal operations and external expenditures- Achieved all Key Performance Indicators (KPIs) successfully- Established ISO certification standards (ISO17100 and… Show more - Oversaw project management responsibilities for two key accounts, Microsoft and Oracle, generating annual sales exceeding $2 million- Managed the end-to-end execution of complex Microsoft eLearning initiatives, from initial inquiry to final product delivery- Implemented a strategic cost reduction plan targeting both internal operations and external expenditures- Achieved all Key Performance Indicators (KPIs) successfully- Established ISO certification standards (ISO17100 and ISO18587)- Maintained day-to-day client engagement regarding project concerns- Led and coordinated a diverse project team inclusive of Project Managers, Coordinators, Engineers, and other stakeholders Show less

- Organized and prepared the leisure club for the day’s activities- Ensured high standards of customer care and service

- Supported the Sales Team- Created detailed reports and data output for management review

- Performed day-to-day invoicing operations duties

- Coordinated customer purchase orders from receipt to billing, handled return requests, managed price adjustments, addressed customer complaints (DOAs and mis-shipments), and resolved any other post-order issues