Tomislav Z. Email & Phone Number

Zagreb, Croatia

Zagreb, Croatia

🔘 Spearheaded various testing methodologies including Exploratory, Regression, Smoke, Sanity, Integration, and API, focusing on both web and mobile backend testing, to ensure the seamless performance of products across diverse sectors, notably banking sector.🔘 Played a pivotal role in the significant transition from HRK to EUR in Croatia while working on Raiffeisen Bank projects, addressing challenges and ensuring smooth adaptation in financial operations.🔘 Applied technical expertise utilizing tools such as TestRail, JIRA, Selenium and Appium, Charles, Proxyman, Postman, Browserstack, Google Crashlytics and Analytics, Figma, and probably more.🔘 Engaged in extensive collaboration, working with cross-functional teams and directly with clients, fostering communication and understanding to meet diverse project requirements and standards.🔘 Contributed to continual improvements and advancements in testing processes during scrum ceremonies and took a leadership role in mentoring team members on banking projects.🔘 Advanced from an initial role to a Senior Software Tester, expanding knowledge and expertise in various testing methodologies and tools, and contributing significantly to project success and quality assurance.

Zagreb, Grad Zagreb, Croatia

🔘 Conducted comprehensive quality checks including smoke, regression, sanity, and exploratory testing of UniCredit mobile banking products for PI and LE clients across nine countries within SEE.🔘 Collaborated effectively with a diverse team of backend and frontend developers, business analysts, and QA professionals both internally and from client-side to address issues and ensure the highest quality of products.🔘 Expanded proficiency in various quality assurance methodologies and practices, enhancing my understanding and application of QA principles in the fintech sector.

Zagreb

🔘 Supported Asseco's wide range of products, focusing in SMAP and SxS, for CEE private and business banking applications🔘 Expanded knowledge involving UNIX systems, networking, authentication, and fintech topics in general🔘 Engaged as a third-level support for BAs and devs on the client side🔘 Started the initiative for a central and dynamic knowledge base used by internal support teams and clients🔘 Reduced the support query backlog by over 50% in the first two months

Zagreb, Croatia

🔘 Led and mentored a team of technical support specialists, overseeing their day-to-day activities and managing administrative responsibilities🔘 Played a pivotal role in the onboarding and training of new hires in tech and sales teams🔘 Addressed escalated customer issues, ensuring timely and effective resolution to maintain client trust🔘 Conducted regular quality checks on ticket responses to guarantee consistent and high-quality support🔘 Held routine one-on-one sessions with team members to address concerns, provide guidance, and facilitate professional growth

Zagreb, Croatia

🔘 Managed customer retention, especially during a significant transition from perpetual to SaaS licensing for the companies top product🔘 Handled dual responsibilities of tech support and customer success management, ensuring client satisfaction across all fronts🔘 Conducted technical demos, managed upsells and cross-sells, and ensured the CRM was consistently updated and organized

Zagreb, Croatia

🔘 Supported SysKit's SaaS offerings, focusing on SharePoint farms and server system administration. Gained proficiency in SharePoint, Windows Server, PowerShell and general networking🔘 Addressed client inquiries and challenges, ranging from permissions troubleshooting to contract renewals and system setups🔘 Primarily engaged with clients via email, but also provided phone and remote support for more intricate issues🔘 Contributed to the creation and upkeep of knowledge bases, ensuring consistent and accurate information sharing🔘 Adapted to global client needs, whether I'm meeting Sydney or San Francisco

Zagreb, Croatia

🔘 Provided comprehensive support across virtually every 2010's technology for endusers and field techs; FTTx, xDSL, VoIP, GSM, WiFi, and IP/CABLE/SAT TV🔘 Assisted users with (extremely) numerous endpoint services and devices: E-mail clients, mobile phones, operating systems, networking equipment and accessories🔘 Deepened technical expertise through hands-on experience with networking, telnet, bash, and various protocol troubleshooting🔘 Navigated challenging client interactions with a focus on conflict resolution and deescalation, fun times.🔘 Mentored and guided newbies, emphasizing swift issue resolution, building rapport, and teaching best practices📞 If you're from Croatia, there's around 1% chance we've already spoken