Tomislav Z. Email & Phone Number

Zagreb, Croatia

Zagreb, Croatia

🔘 Spearheaded various testing methodologies including Exploratory, Regression, Smoke, Sanity, Integration, and API, focusing on both web and mobile backend testing, to ensure the seamless performance of products across diverse sectors, notably banking sector.🔘 Played a pivotal role in the significant transition from HRK to EUR in Croatia while working on.

Zagreb, Grad Zagreb, Croatia

🔘 Conducted comprehensive quality checks including smoke, regression, sanity, and exploratory testing of UniCredit mobile banking products for PI and LE clients across nine countries within SEE.🔘 Collaborated effectively with a diverse team of backend and frontend developers, business analysts, and QA professionals both internally and from client-side to.

Zagreb

🔘 Supported Asseco's wide range of products, focusing in SMAP and SxS, for CEE private and business banking applications🔘 Expanded knowledge involving UNIX systems, networking, authentication, and fintech topics in general🔘 Engaged as a third-level support for BAs and devs on the client side🔘 Started the initiative for a central and dynamic knowledge base.

Zagreb, Croatia

🔘 Led and mentored a team of technical support specialists, overseeing their day-to-day activities and managing administrative responsibilities🔘 Played a pivotal role in the onboarding and training of new hires in tech and sales teams🔘 Addressed escalated customer issues, ensuring timely and effective resolution to maintain client trust🔘 Conducted regular.

Zagreb, Croatia

🔘 Managed customer retention, especially during a significant transition from perpetual to SaaS licensing for the companies top product🔘 Handled dual responsibilities of tech support and customer success management, ensuring client satisfaction across all fronts🔘 Conducted technical demos, managed upsells and cross-sells, and ensured the CRM was.

Zagreb, Croatia

🔘 Supported SysKit's SaaS offerings, focusing on SharePoint farms and server system administration. Gained proficiency in SharePoint, Windows Server, PowerShell and general networking🔘 Addressed client inquiries and challenges, ranging from permissions troubleshooting to contract renewals and system setups🔘 Primarily engaged with clients via email, but.

Zagreb, Croatia

🔘 Provided comprehensive support across virtually every 2010's technology for endusers and field techs; FTTx, xDSL, VoIP, GSM, WiFi, and IP/CABLE/SAT TV🔘 Assisted users with (extremely) numerous endpoint services and devices: E-mail clients, mobile phones, operating systems, networking equipment and accessories🔘 Deepened technical expertise through.