Tom Zorwick, Cp Apmp Email & Phone Number

Conway, Arkansas, United States

Conway, Ar

Manages moderate- to high-complexity RFx responses to Federal clients; manages the entire proposal process to include creating a proposal calendar with color reviews; integrates Pink, Red, Gold Team, and White Glove changes applying version control throughout; analyzes complex acquisition documents: RFx, SOW/PWS, attachments, and amendments, noting their scope, instructions, and evaluation criteria for response; outlines RFx responses according to the criteria in sections L, M, C, and H, ensuring compliance with the instructions, evaluation criteria, and PWS/SOW; reviews/edits proposals for compliance, content, and proper grammar; organizes and coordinates writing assignments for all proposal volumes, while contributing with outlining, blending, editing, formatting, and cutting for all volumes; assists Capture/BD personnel with Black Hat and Blue Team reviews to include, recommending win themes, strengths, graphics, callout box material, etc.; mentors administrative personnel utilized to format resumes, research, and assist with production; creates and utilizes storyboards, compliance matrixes, and cross-reference matrixes when required/desired; produces and adheres to schedule to include questions, data calls, iterative reviews, production, and submittal; serves as volume lead for past performance volume, mapping the past performance to the PWS/SOW task areas; supplies post-submission support (e.g., evaluation notices (ENs)/clarification requests and final proposal revisions (FPRs)); mentors one (1) Proposal Coordinator and one (1) Proposal Specialist; prepares presentations for milestone briefings and strategy sessions; familiar with FARs/DFARs and addressing RFx Terms and Conditions; drafts questions for the Government based on analysis of the RFx; conceptualizes and creates low- to moderate-complexity proposal graphics▪ Managed 12 proposals totaling over $519M in total contract value that resulted in $263M in awards.

Little Rock, Arkansas Area

Manage projects to grow company revenue (and prevent revenue losses caused by network capacity shortfalls) by procuring materials and labor, coordinating with field teams, and configuring newly-installed network equipment; create detailed network utilization reports for executive-level presentations that are used to determine areas for growth; audit and maintain database records for over 30,000 network devices; experience with Metasolv, Quickbase, JIRA, Tableau, Confluence, and Skype for Business.

Little Rock, Arkansas Area

Troubleshot, maintained, and programmed ATM & Ethernet DSLAMs, Aggregators, Switches, and Aggregation Routers (including Adtran, Calix, Juniper, Redback, Cisco, and Lucent); provisioned PVCs, transport equipment, Ethernet devices, in-band and out-of band management, VLANs, and troubleshot devices including bandwidth issues involving T1s, IMA groups, DS3s, OC3s, and multiple Gigabit circuits; interfaced via phone, chat, and trouble ticketing systems with Windstream front-line technical service representatives to resolve connectivity and provisioning issues; provided first and second-level operations support for residential customers, small and medium-sized business customers, and independent Internet Service Providers.

Supported State and Local Government, Education, and Enterprise sales organizations by independently managing moderate to high complexity customer Request for Proposal (RFP) responses; supervised global proposal response teams virtually, spanning multiple backgrounds and job levels; served as central point of contact for all proposal deliverables; developed and delivered world-class proposals to major accounts through effective development of multiple proposals in a high performance environment; took ownership and responsibility for the process, ensuring the final proposal followed HP's operational goals and guidelines; effectively positioned HP products and services to drive sales; contributed to enhancing internal relationships, information tools, infrastructure and processes; achieved high levels of customer satisfaction; used Salesforce.com to track sales opportunities with proposal response teams. Work was primarily done in a reactive environment, and required managing multiple RFPs/RFIs simultaneously, often with fast turnaround times and tight deadlines.▪ Managed 95 proposals totaling over $482M in total contract value with $280M reported as wins.▪ Led Best Practices team responsible for updates to the guide containing all information relevant to performing as a Proposal Manager.▪ Conducted peer reviews for other Proposal Managers submitting proposals to ensure adherence to Shipley & Associates best practices for proposal content and structure.

Conway, Ar

Analyzed and validated processing specifications with client or Acxiom team; advised client of potential process improvements and optimum use of data; analyzed input data, data formatting specifications, and output requirements for satisfaction of all technical requirements; provided the client with the necessary audit materials to ensure they were in line with requirements; used Acxiom or third party tools (SQL and SAS) to validate data based on requirements; provided mentoring, training, and consulting as part of a team or as a temporary resource during various phases of an implementation solutions development process. ▪ Significantly reduced a 20-day process to a 5-day process by creating process efficiencies and automating data processes.

Columbus, Ohio Area

Improved efficiency, customer satisfaction, and employee knowledge at 485 General Motors dealerships through analysis and improvements to processes, operations, and technology; presented information on new technologies, vehicle-related issues, and sharing of best practices to General Motors and dealership management; developed sales and marketing plans to sell consulting services and technology solutions; maintained and completed reports on expenses, dealership progress, and monthly activities.▪ Increased billable hours by more than 10% through systems integration, installation of wireless terminals, and training of employees on timesaving technology.

Lake Buena Vista, Fl

Acted as a liaison for General Motors to guests at the Walt Disney World Resort; presented current and future information on all vehicle divisions, including narratives pertaining to the hydrogen fuel cell vehicle and other concept vehicles; maintained a training manual for the Pontiac division, which included product lineups, vehicle specifications, and future models for the team’s continuous training.▪ Assigned daily job duties and created monthly schedules for a team of twelve members.

Troy, Mi

Investigated, diagnosed, and resolved cellular, software, and hardware related issues for General Motors OnStar subscribers; served as team leader by assigning daily projects to a team of twelve members, serving as a backup supervisor when necessary, and mentoring newly hired employees.▪ Chosen by management to handle escalated subscriber cases. These cases required prompt resolution which demanded a high-level of technical expertise and professionalism.