Tom Zylstra Email & Phone Number

Seattle, Washington, United States

Principal Architect at Software X, a leading Smartsheet Partner. Focused on managing the "Assurance for Smartsheet" Platform Consulting service serving customers in every Smartsheet Region (US, Europe, .Gov) with unsurpassed knowledge of every Platform Feature.

Bellevue, Washington

Greater Seattle Area

A member of the Strategic Accounts team responsible for demonstrating solution capabilities, developing custom solutions to business challenges, and assisting Account Executive colleagues in helping customers achieve maximum productivity and ROI gains thru adoption of the Smartsheet business platform.

Greater Seattle Area

Architect, design and deliver internal business intelligence specific to the performance of Advanced Services products across all geographies and market segments.Develop scalable solutions using Data Visualization to provide stakeholders with Business Intelligence that can be explored sourcing from a diverse set of data.Advanced Services Total Addressable Market (AS TAM) - Architected and built a comprehensive solution that provides a wide range of colleagues with self service business intelligence on the future of the IT Professional Services market from a series of perspectives including Region, Theater, Timeframe, Service Technology, Service Segment/Lifecycle, dynamically calculated Compound Annual Growth Rate, Internal Market Share and TAM market size, along with market type (addressed / adjacent).Development of a comprehensive intranet web site to which custom training, end user documentation, taxonomy, feature request tracking, and infographic content was created and stored. The AS TAM data visualization dashboards had over 5,000 searches performed in the first quarter of release and achieved a core design goal of providing a "unified" AS TAM for all of Advanced Services to leverage.

San Jose, California

A volunteer "stretch assignment" position that turned into a corporate movement and full scale team dedicated to achieving the Cisco corporate values of "Make Innovation Happen" and "Win Together"Leveraging the success achieved using SaaS tools for advanced project management, I designed a series of end to end workflows.Best practice templates and accompanying documentation for both team leaders and team members were developed. Automated the process by which colleagues could access and leverage these template for their business processes.Served as Cisco's subject matter expert for employees and contractors worldwide who requested consultative assistance in how to optimally implement end to end workflows in Smartsheet.Joined a team of fellow Cisco volunteers and Cisco IT personnel to help make productivity innovation tools available to all colleagues along with an awareness campaign. Approximately 6,500 users began using these tools in the first year.Joined the Tableau Center of Excellence steering committee within Cisco, and realized there was an opportunity for improved productivity if a large percentage of Microsoft Excel spreadsheets currently being used as static data sources for Tableau data visualizations could be replaced by dynamically updated Smartsheet sheets. Working directly with both the Smartsheet and Tableau development teams I deployed a fully functional prototype supporting 20 teams. The prototype has led to development of a formal data connector between the two tools.

Greater Seattle Area

Manage Design, Build and Test of integrated lab solution in support of AT&T Mobility customerrequirements.Serve as Senior Project Manager leading a team of ~70 co-workers, customers and ecosystempartners delivering the AT&T Mobility 4G LTE service.Developed a comprehensive Project Plan and Project Execution solution leveraging the leading edge SaaS solution Smartsheet. The solution reversed the traditional processes of a project designed by, managed by and updated by project managers, instead empowering every team member for real time collaborative reporting of task status, issues, notes, documents and related content.The net result were projects completing 40% faster with a corresponding 30% increase in quality.As the product manager for the Cisco Collaborative Professional Serivces (CPS) product, I directed a team of 47 colleagues who successfully released 48 service modifications 75% faster than previous releases with a 60% increase in quality as measured by customer satisfaction.

Greater Seattle Area

Responsible for delivering a suite of Cisco Services to support all elements of Microsoft's RetailStore business initiative.Responsibilities include design, delivery and refinement of processes and related communicationacross multiple corporate ecosystems.The Cisco Services team delivers critical Advanced Services which collaborate with Microsoft Retailand Microsoft IT in delivering a state of the art IT network within a retail store environment.Services delivered include Architectural design, technology implementation, service administrationand Network Operation. Operational services leverage new Cisco proactive Intellectual Propertyelements known as Assurance Services to identify and mitigate potential network service impactingevents in support of high availability goals.Microsoft Retail Stores network technologies include comprehensive Security, Wireless LAN, Voice, Content Filtering, Routing and Switching

Greater Seattle Area

Specialize in designing innovative new solutions for massive scale network product identificationacross some of the largest IT networks in the world.Serve as Subject Matter Expert assisting customers with complex issues involved in achievingoptimal Network Discovery and Network Inventory of operational IT equipment.Responsible for solution architecture, product design, product testing, product documentation andproduct road map of Cisco Network Asset Collector (CNAC) solution.

Greater Seattle Area

Responsible for managing all aspects of Cisco worldwide support provided to MicrosoftCorporation.Responsible for promoting testing, integration and customer acceptance of new Cisco serviceenhancements and tools.Assist Cisco service sales organization with optimizing revenue generation from customer inventoryby validating accuracy, location and customer usage.Provide full time on site delivery of services at customer headquarters.Significant customer interaction, including high level presentations to customer management andregular recurring meetings with multiple customer organizations.Management of all major incidents, including development and execution of resolution plan,customer briefings, internal resource acquisition and team task assignment.Development of customized processes utilized by both Cisco and Microsoft engineers worldwide.Manage and deliver mission critical analysis and engineering resolution support for advancedtechnology initiatives by Microsoft using Cisco technology such as Wireless LAN, Voice over IP,WAN Compression and ATM.Manage all Advanced Services delivered by a worldwide Cisco Customer Advocacy team dedicatedto Microsoft.

Greater Seattle Area

Design long term solutions for integrating complex emerging technologies into a network servicingin excess of 25,000 customers in more than 1,500 locations.Designed Multiservice Network Architecture Standards adopted company wide. Serve as leadarchitect in the design of specialized secure network implemented by all business units withinAT&T.Technologies include Voice over IP (VoIP), Unified Messaging, and Wireless 3rd GenerationGeneral Packet Radio Services.Served on "Telework" AT&T Corporate committee which developed the model for IT requirementsto move over 20,000 employees work locations from corporate offices to home offices

Greater Seattle Area

Serve as senior data networking engineer supporting sales division in determining customer needs,designing complex network solutions, implementing project plans, and performing complexinstallations which exceed the capabilities of the installation engineering staff.Design networking solutions which focus on leading industry standards, TCP/IP, Gig/Fast/Ethernet,Microsoft Windows 95/98/NT Server, Microsoft BackOffice Server, TCP/IP based firewalls,DNS/DHCP/WINS Server Services. Design Voice over TCP/IP - Frame Relay solutions andintegration into existing voice networks.

Greater Seattle Area

Responsible for planning and managing services, personnel, training and support components forregional data network systems integrator. Also serve as senior sales engineer.Responsible for sales strategy and development of key vendor relationships.Determine type and scope of services offered, continually monitor success of service offerings.Developed Technology Audit service to provide clients with objective, detailed analysis of currentdata network infrastructure and services organized by thirteen categories. Service includedcomplete current network diagramming and documentation. Designed service to inform bothtechnical and business management personnel by providing standards applied, current status,recommendations, justification and cost information within each category.Fundamentally changed the method by which Holmes Communication did business redesigningemployment duties, changing vendor relationships, developing marketing design and content, anddeveloping target client profile

Greater Seattle Area

Responsible for 700 node LAN/WAN data network scope of services, reliability and performance.Within three months of employment successfully reengineered and implemented sweeping LocalArea Network improvements. Continued enhancements for WAN sites via protocol and serviceoptimization.Promoted to Project Manager after four months of service, reporting directly to the ProvidenceHealth System Chief Information Officer. Assigned to plan, direct and design the installation of anew Consolidated Operations Center; The facility was designed to support over 800 employees,using state of the art LAN/WAN and voice technologies to dramatically reducing operatingexpenses while expanding the geographical service area.Offered Directorship position, declined due to relocation requirement

Greater Seattle Area

Initially served as LAN administrator for 300+ node LAN. Implemented first Ethernet Switch in thecompany. Developed, implemented and documented a series of LAN/WAN service enhancementsthat were adopted as "firm standards" by all U.S. offices (26,000 employees in 135 offices).Created new position of Regional Network Administrator in response to interoffice requests forassistance and direction in the deployment of LAN/WAN technologies. Responsible for 25 offices inthe Western U.S. Planned, managed and performed dramatic upgrades to over 30 office datanetworks, including the Los Angeles office with over 1,000 nodes.Invited to membership in National technology standards committee, drafted final approvedstandards for Ethernet Switching, routing protocol, routed protocol, cabling and office backupprocedures.

Long Beach, California

Designed and supported LAN services such as LocalTalk to Token Ring gateways, workstationapplications and network connectivity. Supported Novell NetWare client connectivity. Primarysupport for over 500 workstation clients within large LAN environment. Assisted in the deploymentof Token Ring MAU's, Type 1 cabling overhaul project.Responsible for design, configuration, operation and maintenance of Novell Netware LAN Serversthroughout organization. Design and enhancement of LAN Infrastructure. Solution architect for DOSand Mac OS connectivity to IBM 3270 Mainframe based application

Accounting And Finance

Activities and Societies: Sigma Chi FraternityFreshman - Political Science Major, Sophomore forward Accounting Major

Bsba, Finance & Banking, Business Management

Activities and Societies: Economics Debate TeamGraduated Cum Laude with a Bachelors of Science degree in Business Administration