Tomás Murray Email & Phone Number

Lead a dynamic team where complaints are assessed and communications issued to users. Provide technical training and direction to the team while ensuring the Ombudsman's strategic objectives are met. Oversee the team's key performance indicators to ensure an efficient complaints process. Recently completed a High Impact Management course to continue my.

County Dublin, Ireland

Lead the implementation of significant change to organisation. Experienced in completing internal reviews of directorates and presenting recommendations to SMT. Chair of Cross Directorate Working Group - reporting to SMT. Expert in banking complaints - detailed knowledge of legislative requirements. Manage a large case workload, including a team of 4's.

County Dublin, Ireland

Policy analyst at DCCAE (on secondment). I managed and coordinated DCCAE's response to a European Commission infringement inquiry. I lead a review of DCCAE's supports that are available to SME's. This required extensive stakeholder engagement with a number of bodies and ultimately lead to a published report signed off by Minister. I coordinated DCCAE's.

Diploma In Legal Studies

Master'S Degree, European Integration

Bachelor Of Science (B.S.), Government And Public Policy

Leaving Certificate

High Impact Leadership

Certificate In Mediation