- Lead and manage the negotiation team, ensuring the achievement of monthly objectives- Structure operational processes to scale the operation in Portugal- Create and develop the credit area from scratch, aligning with local regulations- Establish strategic partnerships with key players in the Portuguese financial market- Implement policies and procedures to optimize operational efficiency- Oversee risk management and ensure regulatory compliance across all operations- Monitor and analyze key performance indicators to identify areas for improvement- Manage the operations area budget and ensure efficient resource utilization

Set up and improve operations in specific locations taking into consideration:- Hiring and training teams- Define proper picking and delivery structures-Create and ensure SLAs delivery- Workforce allocation and utilization rate optimization- Capacity planning- Volume and efficiency constant boost- 3 PL and B2B clients management- Project management and reporting of OKRS such as: Order Volume, Cost Per Order, Lost Sales, On Time Delivery, Capacity, NPS

Founded the first home services app (laundry, cleaning, pet care, beauty care and healthcare) in Portugal:- idealization and design of requirements and operational model- Go-to-market strategy and expansion to 25+ cities- Fundraising- Managing 20000+ clients registered (B2C), 40+ clients (B2B) and 100+ suppliers- KPI definition, analysis and improvement- Continuous anual growth since inception

Process design, analysis and/or optimization of non medical areas such as Supply Chain/Logistics, Management, Compliance.

Optimization and consultancy projects regarding products, logistics, resources and infrastructures using Lean Six Sigma tools such as: The 5S system, Root cause analysis, DMAIC.

Scheduling and optimization of units

Coaching rugby to young kids and helping them develop basic values of Teamwork, Respect, Enjoyment, Discipline and Sportsmanship.