- Support for 2nd and 3rd lvl technical problems , software errors , system settings in bank systems - Testing of applications , payment terminals , system management - Creation and verification of manuals - Trainer - new employees / re-training of employees- Migration - finalisation of process of migration for 34 000 payment terminals

EN: Team Leader / Manager of 27 technical /administrative colleagues. Ensuring smooth and efficient helpdesk operations . Training of new colleagues , preparing of training materials, documents . Reporting of SLA - telephone support, administrative support, field service . Communication between management of projects ( Czechia/Belgium ). Migration management of 34 000 payment terminals , dealing with operational cases and troubleshooting in logistic, field service and efficient connection between field service and support centre .CZ:Vedenie teamu 27 telefonických / administratívnych pracovníkov. Zabezpečenie plynulosti , efektívneho chodu helpdesku. Zaškolovanie nových zamestnancov, príprava školiacich materiálov , úprava procesov a ich zlepšovanie . Príprava fakturačných podkladov pre projekty. Reporting efektivity, SLA , nákladov jednotlivých projektov. Komunikácia medzi managementom jednotlivých projektov (CZ aj zahraničie) . Management migrácie 34 000 plat. terminálov, riešenie operatívnych záležitostí v logistike,field servise v náväznosti na migračný proces

Montage of Car alarm systems, GPS monitoring , tech support of our products.