Experienced Senior Technical Specialist and Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Contact Centers, Pre-sales, Solution Architecture and Telecommunications. Information technology professional with a Dipl Ing focused in Faculty of Electrical Engineering from Czech Technical University in Prague. Main areas of work and knowledge:• Design, analysis and implementation of contact center recording, QM and system integration with other CTI devices (Zoom, Redat, Genesys, Alcatel, Cisco)• Design and implementation of analytical tools for contact centers (Redat, Tovek, Phonexia, SentiSquare)• Preparation of detailed designs of the technical solution at the application level and identification of resources necessary for the implementation of the solution• Troubleshooting, testing and service of solutions for call centers and dispatch centers, including network communications and installations on end stations.• Project management• User training, project presentation, documentation• Installation and management hardware (HP, Intel) and virtual servers• Installation and management of Windows and Linux servers