Tomé Sousa Email & Phone Number

Algarve

Algarve

Algarve

Portugal

Portugal

Albufeira

F&B Assistant Manager● Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.● Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings.● Ensure that F&B staff are always correctly and smartly dressed, that they offer professional and courteous service to their customers.● Ensure the efficient running of the… Show more F&B Assistant Manager● Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.● Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings.● Ensure that F&B staff are always correctly and smartly dressed, that they offer professional and courteous service to their customers.● Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy.● Act as Duty Manager as required.● Ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.● Attend timeously to customer complaints.● Ensure that reports and administration requirements are timeously done and submitted.● Ensure that the Back of the House Department operates effectively and efficiently.● Hold regular performance appraisals with all management staff, identifying areas for development and training needs, and ensuring that this training is effected.● Ensure that fair discipline is effected.● Ensure that the causes of staff grievances are investigated and the appropriate action taken.● Ensure that an effective table reservation system is in operation.● Circulate throughout all restaurants, bars and banqueting departments, maintaining a high profile with customers and staff.● Be fully aware of trends in the industry and make suggestions for improvement of the catering operation.● Ensure that the most suitably qualified person is appointed in the event of a vacancy — wherever possible this should be an internal promotion. Show less

Albufeira

Restaurant Manager - Al Quimia ● Manage Restaurant operations● Maintain exceptional levels of customer service● Recruit, manage, train and develop the Restaurant team● Manage guest queries in a timely and efficient manner● Drive sales to maximize budgeted revenue● Develop menus with other members of Food and Beverage team● Drive team members to maximize sales and revenue● Set departmental targets and objectives, work schedules, budgets and… Show more Restaurant Manager - Al Quimia ● Manage Restaurant operations● Maintain exceptional levels of customer service● Recruit, manage, train and develop the Restaurant team● Manage guest queries in a timely and efficient manner● Drive sales to maximize budgeted revenue● Develop menus with other members of Food and Beverage team● Drive team members to maximize sales and revenue● Set departmental targets and objectives, work schedules, budgets and procedures● Evaluate guest satisfaction levels with a focus on continuous improvement● Comply with hotel security, fire regulations and all health and safety legislation● Creation and control technical sheets and SOP● Budget Compliance and investment improvements● Winner of “Guia Repsol”; Winner of “Garfo de Ouro Boa Cama Boa Mesa”● Planning and implementing projects and events● Regular management assessment. Show less

Albufeira

In Room Dining Supervisor● Work Method Creation● Quality and Cost Control● Supervise department staff● Confirm that all orders are rotated among the servers and that guests are satisfied● Ensure prompt and courteous service to guest satisfaction● Follow-up on all guests requests and/or complaints.● Set up appropriate policies and procedures● Implement and improve all standards of operation.

Póvoa De Varzim

Part-time job.Services in hotels (Sheraton Porto, Tiara Park Atlantic Porto, Yeatman, Bom Jesus Braga) and events (weddings, baptisms, meetings, soccer games).Cared personal presentation.Service according to costumers type, location and style.Special emphasis on the quality of service, friendliness and client satisfaction.

Faro E Região, Portugal

Internship at the F&B Depatment.Guarantee an efficient mise-n-place. Provide a service without gaps and ensure costumer satisfation.Suggest solutions according to the costumer profile, preparation of cocktails and other bar services.Handling managment software.Public relations.

Porto E Região, Portugal

Part-time job.Suggest solutions to custumers preferences.Exceed goals.

Licentiate Degree, Gestão Hoteleira, 15 Out Of 20

Licentiate Degree, Gestão Hoteleira

Engenharia Electrotécnica