Tonatiuh Castañeda

Tonatiuh Castañeda Email and Phone Number

IT Portfolio Analyst @ Zendesk
Mexico City, CDMX, MX
Tonatiuh Castañeda's Location
Miguel Hidalgo, Mexico City, Mexico, Mexico
About Tonatiuh Castañeda

Highly motivated Program Manager & UX Designer with 7+ years of experience crafting exceptional user experiences across diverse industries. Photographer and traveler by passion.

Tonatiuh Castañeda's Current Company Details
Zendesk

Zendesk

View
IT Portfolio Analyst
Mexico City, CDMX, MX
Website:
zendesk.com
Employees:
7198
Tonatiuh Castañeda Work Experience Details
  • Zendesk
    It Portfolio Analyst
    Zendesk
    Mexico City, Cdmx, Mx
  • Pepsico
    Cto User Experience Manager
    Pepsico Sep 2022 - Jul 2024
    Mexico
    • Responsible for strategic planning, project management and drive and track success criteria for multiple projects & digital transformation initiatives and new deployments across PepsiCo North America.• Responsible for strategy development of end user adoption plans, communications, training and end user acceptance for digital transformation deployments resulting in a NPS of 90% year over year.• Managed cross-functional teams and contractors, ensuring the successful execution of all the projects⁠.• Established relationships with stakeholders at all levels to define project objectives, scopes and resources.
  • Mattel
    Business Analyst And Workplace It Lead
    Mattel Mar 2020 - Sep 2022
    Mexico
    • Managed the full product lifecycle, from ideation to launch of data analytics and sales projects aligned to the company’s transformation strategy boosting data-decision-making.• Defined and prioritized product requirements working closely with leadership and stakeholders, resulting in a 10% increase in customer satisfaction based on annual surveys.• Managed a budget of $12M, directing resources towards critical areas and services (KTLO), achieving a 15% cost reduction.• Life cycle management of the company's technological assets.• Led the design and execution of the company's IT communication, training and change management strategy.
  • Siemens
    User Engagement Lead & Workplace It
    Siemens Mar 2017 - Mar 2020
    Ciudad De México Y Alrededores, México
    • Managed ⁠End Users Services (KPI, SLAs & Vendors), end-user support, communication, change management, trainings, service desk, asset life cycle, mobile and cybersecurity breaches.• ⁠Developed and delivered technical presentations, webinars, and tech events about IT trends and innovations.• Implemented IT Asset Management program, enhancing tracking system’s accuracy and reducing operating costs by 30%.
  • Edenred México
    Senior Business Intelligence Analyst
    Edenred México Nov 2016 - Mar 2017
    Ciudad De México Y Alrededores, México
    • Evaluate company data as well as competitor and industry data to discover ways to improve our position within the market. • Development of BI applications with QlikSense and Tableau to identify findings and profit margins.• Generate recommendations on the timing of products and deadlines for best performance based on the findings.
  • Data Iq - Qlik Select Master Reseller
    Business Intelligence Consultant
    Data Iq - Qlik Select Master Reseller Jun 2014 - Aug 2016
    Ciudad De México Y Alrededores, México
    • POC creation on Business Intelligence solutions like Qlik Sense & QlikView.• Plan and execute training for clients in Qlik Sense and Qlik View tools.• Collaborate with the sales, consulting and marketing teams for the preparation of solutions and implementations of applications with Qlik Sense and QlikView.
  • Pauta Creativa
    Lead Data Analyst
    Pauta Creativa Jun 2012 - Jun 2014
    Ciudad De México Y Alrededores, México
    • Collect, analyze and present findings based on information obtained from various advertising campaigns.

Tonatiuh Castañeda Education Details

Frequently Asked Questions about Tonatiuh Castañeda

What company does Tonatiuh Castañeda work for?

Tonatiuh Castañeda works for Zendesk

What is Tonatiuh Castañeda's role at the current company?

Tonatiuh Castañeda's current role is IT Portfolio Analyst.

What schools did Tonatiuh Castañeda attend?

Tonatiuh Castañeda attended Universidad Nacional Autónoma De México.

Who are Tonatiuh Castañeda's colleagues?

Tonatiuh Castañeda's colleagues are Naomi Claypool, Lindsay Cavens-Marechal, Ryan Born, Carlos Llorca Rodriguez Del Valle, 김현준, Pavlo Liebiediev, Przemysław Przebieglec.

Not the Tonatiuh Castañeda you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.