Highly motivated Program Manager & UX Designer with 7+ years of experience crafting exceptional user experiences across diverse industries. Photographer and traveler by passion.
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It Portfolio AnalystZendeskMexico City, Cdmx, Mx -
Cto User Experience ManagerPepsico Sep 2022 - Jul 2024Mexico• Responsible for strategic planning, project management and drive and track success criteria for multiple projects & digital transformation initiatives and new deployments across PepsiCo North America.• Responsible for strategy development of end user adoption plans, communications, training and end user acceptance for digital transformation deployments resulting in a NPS of 90% year over year.• Managed cross-functional teams and contractors, ensuring the successful execution of all the projects.• Established relationships with stakeholders at all levels to define project objectives, scopes and resources. -
Business Analyst And Workplace It LeadMattel Mar 2020 - Sep 2022Mexico• Managed the full product lifecycle, from ideation to launch of data analytics and sales projects aligned to the company’s transformation strategy boosting data-decision-making.• Defined and prioritized product requirements working closely with leadership and stakeholders, resulting in a 10% increase in customer satisfaction based on annual surveys.• Managed a budget of $12M, directing resources towards critical areas and services (KTLO), achieving a 15% cost reduction.• Life cycle management of the company's technological assets.• Led the design and execution of the company's IT communication, training and change management strategy. -
User Engagement Lead & Workplace ItSiemens Mar 2017 - Mar 2020Ciudad De México Y Alrededores, México• Managed End Users Services (KPI, SLAs & Vendors), end-user support, communication, change management, trainings, service desk, asset life cycle, mobile and cybersecurity breaches.• Developed and delivered technical presentations, webinars, and tech events about IT trends and innovations.• Implemented IT Asset Management program, enhancing tracking system’s accuracy and reducing operating costs by 30%. -
Senior Business Intelligence AnalystEdenred México Nov 2016 - Mar 2017Ciudad De México Y Alrededores, México• Evaluate company data as well as competitor and industry data to discover ways to improve our position within the market. • Development of BI applications with QlikSense and Tableau to identify findings and profit margins.• Generate recommendations on the timing of products and deadlines for best performance based on the findings. -
Business Intelligence ConsultantData Iq - Qlik Select Master Reseller Jun 2014 - Aug 2016Ciudad De México Y Alrededores, México• POC creation on Business Intelligence solutions like Qlik Sense & QlikView.• Plan and execute training for clients in Qlik Sense and Qlik View tools.• Collaborate with the sales, consulting and marketing teams for the preparation of solutions and implementations of applications with Qlik Sense and QlikView. -
Lead Data AnalystPauta Creativa Jun 2012 - Jun 2014Ciudad De México Y Alrededores, México• Collect, analyze and present findings based on information obtained from various advertising campaigns.
Tonatiuh Castañeda Education Details
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Licenciatura En Informática
Frequently Asked Questions about Tonatiuh Castañeda
What company does Tonatiuh Castañeda work for?
Tonatiuh Castañeda works for Zendesk
What is Tonatiuh Castañeda's role at the current company?
Tonatiuh Castañeda's current role is IT Portfolio Analyst.
What schools did Tonatiuh Castañeda attend?
Tonatiuh Castañeda attended Universidad Nacional Autónoma De México.
Who are Tonatiuh Castañeda's colleagues?
Tonatiuh Castañeda's colleagues are Naomi Claypool, Lindsay Cavens-Marechal, Ryan Born, Carlos Llorca Rodriguez Del Valle, 김현준, Pavlo Liebiediev, Przemysław Przebieglec.
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Tonatiuh Castañeda Salazar
Álvaro Obregón, Cmx -
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